Location
London, with occasional travel to Sweden during the first year

Hours
Full Time

Salary
Negotiable

About the Role
Join TheFork, part of the Tripadvisor Group, as a Customer Success Specialist focused on restaurant onboarding. You will be the first expert our new restaurant partners engage with, turning signed contracts into thriving partnerships. Initially, you will focus on onboarding and training Swedish restaurant partners, delivering both virtual and face-to-face sessions. Your role includes setting up and optimizing restaurant profiles, driving product adoption, and adapting your training style to diverse audiences from independent owners to management teams. You will identify upsell and cross-sell opportunities, collaborate closely with Sales, Account Management, Sales Operations, and Customer Care teams to ensure smooth transitions from contract to go-live, and share valuable feedback with Product and Marketing teams. Travel will be required for on-site sessions, trade events, and internal meetings, including occasional trips to Sweden in your first year.

Experience
- Minimum 2 years in customer onboarding, training, or customer success in B2B SaaS, or hospitality operations with strong technical aptitude.
- Experience in the restaurant or hospitality industry, or with reservation or POS software is a plus.
- Familiarity with Salesforce or comparable CRM systems is advantageous.
- Experience creating training content such as guides, videos, or webinars is beneficial.

About you
- Fluent in Swedish and English, both written and spoken (Swedish fluency is essential).
- Confident communicator able to explain software simply to non-technical audiences via video and in person.
- Self-driven, results-oriented professional who consistently meets and exceeds targets.
- Strong organizational skills with the ability to manage multiple onboardings simultaneously without compromising quality.
- Ability to quickly establish trust and build rapport with restaurant owners and their teams.
- Commercial mindset with an eye for spotting upsell opportunities.
- Thrives in fast-paced environments and remains organized under pressure.

Qualifications
No formal qualifications are specified; however, relevant experience and skills as outlined above are required.