Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Please note, interview dates to be confirmed. The Delivery Managers will be a major component of capacity to deliver the Trust’s most significant transformation and improvement programmes. They will coordinate project resources and activities for key workstreams of CITI’s programmes. This is an exciting opportunity to be working in and alongside our Clinical Groups and supporting our management teams in delivering its vision for better, faster, fairer healthcare. The Delivery Managers will act as ambassadors for CITI across GSTT and externally, collaborating closely with senior internal and external stakeholders. We are looking dynamic individuals who are driven to fulfil CITI’s ambitions to be an exemplar internationally of a function that stimulates and delivers leading innovation, transformation and improvement. You can see full details of the role in the Job Descriptions attached. The interview process will take the form of an assessment centre for which the candidates will be asked to carry out a number of exercises over a period of 3 hours. Main duties of the job The post-holder is responsible for providing project management, and improvement and transformation support to ensure outputs are delivered effectively. The post holder will take a lead on one or more improvement and/or transformation projects, responsible for planning, day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated. The post holder will promote and utilise recognised methodologies and tools appropriate to their projects whilst working with key stakeholders across the Trust and beyond. The post holder will work with clinicians and managers to ensure provision of the best possible patient experience and service delivery. A key role will be the rigorous definition and oversight of the projects including risk and issue management. The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives. It is expected that the specific improvement and/or transformation projects managed by the post holder will change over time as the portfolio of work changes. Working for our organisation CITI at Guy’s and St Thomas’s was newly founded in 2021 under the Deputy Chief Executive. The DCE is the Executive Director responsible for leading and implementing the Trust’s strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care, research and education at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients. CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core change methodologies. CITI aims to improve the adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors, our communities and other key Stakeholders. Detailed job description and main responsibilities Project Management • Manage the production of transformation and improvement project plans that deliver agreed milestones and objectives. • Develop business cases, including feasibility studies, and detailed scheme designs. • Provide transformation and project management expertise to the individuals in the project team and ensure that the leads have clear responsibilities, priorities, timescales and track delivery. • Design, facilitate and effectively lead project meetings with stakeholders; ensuring breadth in participation and a focus on action planning. • Develop and maintain effective project reporting to project and programme board. • Proactively mitigate risk across all project activity, and assure that programme / project leads and stakeholders are aware. • Determine and allocate staff and other resources for the project, monitoring work allocation and re-allocating as necessary to ensure successful delivery to time, cost and quality. • Use appropriate project management practices and facilitate meetings of clinicians, managers, patients and other partners to agree priorities and action plans. • Proactively monitor progress to ensure the project is managed in line with the Trust’s Values, Standing Financial Instructions, project management processes, and in compliance with appropriate legislation, statutory approvals and mandatory standards. • Plan and implement appropriate evaluation and audit of projects across sites and organisations. • Responsible for developing and implementing improvement and programme management policy and best practice across clinical groups and within CITI. Financial management • Support Senior Delivery Manager in ensuring that project related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets. • Actively monitor expenditure against budget and address problems at an early stage. • Manage the commissioning and procurement of products, equipment, services, systems and facilities, as required for the delivery of the project. • Financial management; responsible for collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases including from external suppliers and other health can care partner organisations. Staff and stakeholder management • Manage engagement plans for transformation and improvement projects proactively to ensure that positive and effective relations are developed and maintained between members of the team, all clients and key internal and external stakeholders throughout the project. • Manage strategies to achieve acceptance, consensus and alignment of views, both formally and informally from senior managers and clinicians. • Use negotiation, persuasion and motivational skills to gain support for the programme across the breadth of stakeholders, including commissioners, patients and providers. • Working with the Patient and Public Engagement and Inclusion team to create effective and innovative methods of ensuring the voice of the patient is at the heart of all we do, leading on embedding this within the work of our Delivery team. • Ensure that delivery plans are developed and regularly updated for all projects. Ensure that effective communication continues throughout the life of the project. • Ensure that satisfactory systems are in place to maintain effective communication within the programme office. • Provide line management and leadership to project team where required, assigning responsibility for individual projects, providing day to day technical support and balancing the workloads of individual team members. • Lead project management and improvement training and model practices to both internal staff members and external stakeholders and partners. • Work in a matrix management style and foster close working relations with other stakeholders. • Provide support and guidance to team members on all aspects of project delivery, including technical areas. Ensure that lessons learned are addressed and taken forward. Information management • Develop, implement, monitor and evaluate project information management systems, ensuring they are fit for purpose to a range of audiences. • Manage project team to develop, refine and implement project data collection systems that will provide accurate and timely data, including quantitative and qualitative data. • Maintain databases required by the project. • Develop policies and protocols to support the project that are consistent with Trust standards. • Support wider review and development of existing project information management systems to ensure an integrated approach to project management. Strategy, change and service improvement • Responsible for the development and implementation of transformation and/or improvement policies within designated Clinical Groups. • Manage the development of a transformation and improvement project strategy including research and development to identify, develop and promote best practice. • Use knowledge of the Improvement Methodology to manage projects consistent with continuous quality improvement concepts. • Ensure infrastructure in place to test and review new concepts, models, methods, practices, products and equipment. • Design and implement innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. • Regular horizon scanning of best practice and ways of working within the transformation and improvement sector and within project management. Personal Development • Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme. • Learn from technical Subject Matter Experts within the CITI team and across the Trust to develop broader knowledge and skills in CITI Delivery’s SME areas (e.g. improvement science; project and programme management including Agile; digital optimisation and transformation; evaluation and measurement; Design Thinking and experience based co design; Patient and Public Engagement; Target Operating Models; commercial and contracting). Research and Development • Undertake primary and secondary research, audits and evaluations as required. • Take part in and carry out independent programme assurance and audit. General • Autonomy for specific areas of CITI, to assess the impact of change and make decisions, balancing risks and priorities. • Provide advice to the General Manager / Directorate Management Team / CITI Operations group. • Proactive in identifying and addressing issues which are significant within and across directorates. For full information, please refer to Job Description and Person Specifications document. Person specification Education / Qualification Essential criteria Educated to Masters level or equivalent knowledge, skills and experience. Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent experience. Evidence of recent Continuing Professional Development. Experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures. Project management experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Desirable criteria Knowledge and understanding of the changing NHS environment, strategy, and policy agendas. Experience of operating in a consultancy role Experience of previous engagement with patients / end users of a service Skills / Knowledge / Abilities Essential criteria Extensive knowledge of operations and / or project management methodologies and techniques. Working knowledge of improvement methodologies and tools. Extensive knowledge of contract management. Excellent understanding and track record of successful change and project management. Ability to communicate and engage effectively with senior stakeholders. Significant experience of financial management, including collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases. Ability to participate constructively in and independently carry out programme assurance and audit. Plan and implement appropriate evaluation and audit of projects across sites and organisations. Responsible for developing and implementing improvement and programme management policy and best practice across clinical groups and within CITI. Highly effective people and project management skills. Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Work flexibly, prioritise workloads and resource them in response to changing demands and requirements. Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change. Excellent management skills including motivating and coaching staff. Experience of capability development and training in improvement and/or project management methodologies. Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems. IT literate, including competency in MS Office programmes and in particular in Excel and MS Project. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Laura Acquaye Job title Head of Delivery Transformation Email address [email protected] Additional information For informal conversation please contact [email protected].