Job overview We have an exciting opportunity to join the Willow (Pharmacy) teams as Deputy Applications Manager in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisation powered by our Epic Electronic Health Record (EHR). The Willow (Pharmacy) team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised Pharmacy services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. You will already hold accreditation in at least one Epic module (preferably Willow). Equally as important to these skills will be your understanding of pharmacy workflow and processes required in an acute NHS Trust and/or community settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques together with experience of managing team members are essential for this role. Main duties of the job The Deputy Applications Manager (GSTT/KCH) role will unify policies, procedures, practices and skilled teams initially across Guy’s and St Thomas’ and King’s College Hospital NHS Trusts. As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of a number of analysts, who you will support, coach and mentor to achieve the teams goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care. Detailed job description and main responsibilities The post holder will be responsible for: · Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills. · Managing, co-ordinating and leading the {Area/Specialty} multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team. · Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration. · Managing, co-ordinating and leading a team of Analysts to ensure build is on time. · Taking responsibility to ensure design integrity. · Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders. · Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary. · Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts. · Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end. · Supporting complex Epic software demonstrations and present information on the teams’ progress adapted in a way in which makes it easy for the audience to understand. The post holder will also be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve: · Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders. · Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process See the full job description and person specification for more details Person specification Education/ Qualifications Essential criteria Degree level qualification or equivalent experience Accreditation in at least one Epic modules Evidence of CPD Demonstrable capability and capacity for Electronic Health Record management at a senior level in a large, complex acute hospital environment, including staff management, financial management and change management. Desirable criteria Project management qualifications: PRINCE2© Practitioner plus MSP© Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP) Previous Experience Essential criteria Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software Experience of successful direct and matrix management of several staff from own and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options Experience of delivering a workstream of activity within in a major programme framework Significant experience of managing a wide range of complex workforce issues and complex staff management issues Desirable criteria For Willow - Be an active prescriber/SME for Pharmacy Current user of EPMA system For Willow - Registered with GPhC Skills/ Knowledge/ Ability Essential criteria Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner. Confident, robust and resilient and with the drive to complete Ability to negotiate and influence others in a positive manner with the confidence to manage differing views in order to achieve change and improvement Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally Ability to present complex information to a range of audiences Desirable criteria Knowledge of clinical or laboratory information systems Detailed understanding of the implications of data quality on clinical safety and governance Further details / informal visits contact Name Marcus Warner Job title Head of Applications - Willow, Beacon & Research Email address [email protected] Telephone number 07747118536 If you have problems applying, contact Address Yasamin Omary