Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An excellent opportunity has arisen within the Heart Division at Royal Brompton hospital for an expert administrator to undertake the role of Deputy Bed Manager and senior administrator. The ideal candidate for this role will have excellent interpersonal skills, be caring, have strong communication skills, excellent attention to detail and will have experience in a busy office environment working proactively and using your own initiative. The candidate should also demonstrate good IT skills and ability to adapt to new databases quickly. This service is provided 7 days a week, inclusive of Bank holidays and is covered by a pro rata system inclusive of early, late and long days. For further information please contact: Cardiology Service Improvement Manager: Annette Sprules, [email protected] Bed Manager, Tam Luong. [email protected] Bed manager, Jamie Schwartz [email protected] Main duties of the job In this role you will be responsible for the efficient management of patients being admitted and discharged from the Heart Division wards. You will provide expertise in the effective management of patient flow; liaise with the theatre, catheter laboratory schedulers and external referral hospitals. You will be responsible for supporting, educating the ward administration staff in the clinical area and trained in all aspects of administration. You will be assisting the bed manager with day to day management of the administration team as well as working alongside them. You will be working with the multidisciplinary team across a number of subspecialties to ensure that on a daily basis we have enough bed availability to meet patient needs. Working for our organisation Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe Detailed job description and main responsibilities Maintenance of patient medical records, ensuring documentation and results are filed promptly to ensure emergency transfers or waitlisted patients have notes available for medical staff prior to admission. Create new or additional volumes of medical records if required and ensure they are correctly tracked. Enter data onto the Lorenzo system, in true time of admission and discharge of patients To provide a point of contact for staff and patients and others by manning the ward reception area during office hours. To undertake patient identification by following the relevant Trust policy and where appropriate attach patient identification wrist band. Liaise with nursing staff and the Admin Support team to ensure that relevant data is collected, such as CCMDS and delayed discharge Collect post for the ward and distribute accordingly to staff and patients, also be responsible for the sending of outgoing mail and re-address any mail for discharged patients. Collect referral letters, notes etc. from secretaries for admissions and pre-admission clinic Collect notes and register all patients for the home care nurses To ensure patient registration forms are completed either on admission or prior and updated on the Lorenzo system along with correct labels before the patient attends theatres. Be responsible for the booking of all patient transports or book all patient transports on re-admission and discharge; ensuring that the transport office receives the booking details including correct diagnosis before the cut-off time. Ensure the correct vehicle for inter-hospital transport is booked for any tests or appointments. Organise assistance for patients at mainline railway stations if discharged via this mode of transport. To be involved in the preparation of patient discharge in conjunction with the multi-disciplinary team ensuring each morning all patients are, discharged, admitted or transferred onto or from the ward, updating the details accordingly on the hospital Lorenzo system. Also admit ward attendees correctly on Lorenzo system and patients on weekend leave accordingly. Be responsible for the booking of follow-up outpatient appointments at the Brompton in the required time (including the private out-patients department where necessary); including local follow-ups for patients. To provide cover for the other wards within the unit if their ward administrator is off sick and relief cover is unavailable. To liaise with the Trust bereavement officers and senior nursing staff in the administration of the bereavement process To liaise with social workers and voluntary service personnel to provide assistance to patients. Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse. Collaborate with the relevant clinical / scheduling teams to facilitate the admissions of both elective and urgent patients to the directorate. Facilitate the safe and efficient transfer of patients from referral hospital and ensure that the Trust Infection Control policy has been adhered to Be the point of contact for patients and relatives prior to admission to the directorate. In-put to the directorate waiting lists in accordance with Trust policy Ensure efficient administration of all aspects of patient admission to the directorate. Maintain the computerised patient administration system to ensure that the directorate has an accurate bed status Facilitate the discharge process of complex delayed discharges from the Trusts To be involved in the preparation of patient discharge in conjunction with the multi-disciplinary team Develop and understand patterns of admission to the directorate to and help develop strategies to reduce patient length of stay To liase with the senior nurses in the directorate to ensure communication links are established and effective To ensure that patients receive written or verbal communication in advance of admission to hospital with special emphasis on patient care. Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively. To liaise with the homecare team, aiding, when requiring assistance with obtaining medical records etc. Ensure that patient medical files are tracked for the pre-admission clinics and all patients are booked and admitted on the Lorenzo system. Ensure the appropriate waiting list information is inputted on Lorenzo To ensure that patients receive written or verbal communication in advance of admission to hospital with special emphasis on patient care. Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively. Prepare front sheets and labels for theatre Tidy all notes on discharge. Hold discharge notes for the clinical coding team Collect and deliver personal mail to patients Redirect discharge patient mail Return medical notes and x-rays to other hospitals in a secure manner Maintain medical records whilst the patient is on the ward, ensuring correct documentation and results are filed promptly, and the record tracked to their correct location Email and confirm in advance mini-bus form for off-site appointments and procedures at either Fulham Road, Royal Marsden or Chelsea and Westminster hospitals Complete and fax taxi forms to transport department Respect the Privacy and Dignity of patients whilst carrying out duties Respond to all non-medical emergencies as appropriate Be aware of hospital’s infection control policies, adhering to them and report to manager if observe other colleagues not adhering to. Check that the clinical areas are clean and tidy and maintain a safe, pleasant environment for patients, visitors and staff Person specification EDUCATION & QUALIFICAITONS Essential criteria Relevant degree level qualification or equivalent management/senior administrative experience Desirable criteria Relevant Computer courses Relevant NVQ Level 3 education/equivalent All staff are expected to take responsibility for their own continual personal and professional development ECDL or studying towards SKILLS & ABILITIES Essential criteria Good level of English language demonstrated through effective written and verbal skills Computer keyboard skills Experience in using Microsoft computer packages e.g. word, excel Methodical and numerate Excellent interpersonal skills Excellent written and verbal communication skills Friendly and efficient telephone manner Ability to work unsupervised Flexible approach to work EXPERIENCE & KNOWLEDGE Essential criteria Previous experience of filing systems Dealing with the public Ability to work as part of a team as well as on own initiative Desirable criteria Previous NHS administration experience Previous knowledge of patient administration systems Knowledge of Hospital Waiting List Systems Understanding of issues relating to the NHS OTHER REQUIREMENTS Essential criteria Mature personality Able to work within a team and unsupervised Able to carry out assigned tasks effectively in a busy, ever changing environment Can discuss and apply knowledge and experience to patient care Able to work under pressure and work to a tight time schedule Awareness of patient confidentiality Ability to relate to staff at all levels Adaptable and able to manage change Smart appearance Pleasant disposition Reliable work record Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Tam Luong Job title Bed manager Email address [email protected] Telephone number 02073518534