Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for a secondment for the Deputy General Manager in Medical Specialties. This 4 month secondment (with the potential to extend to 6 months) will lead on the operational and performance management responsibility across the trust wide administrative services in medical specialties (eRS, RMC, patient access team and centralised outpatients). The successful candidate would also take the lead on the improvements required with our referral processes post EPIC. The post holder will be expected to work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of agreed objectives. The post holder will be required to work with service management teams across the trust to investigate and resolve issues relating to our referral processes post EPIC. The services within the centralised booking and scheduling teams are going through a period of transformation and this is an opportunity to support and shape this transition and develop new ways of working. Main duties of the job To deliver in this role, you will need experience of working within a multi-professional NHS team and collaborative working with internal and external stakeholders. You will need to have a strong commitment to improving performance whilst remaining passionate about quality and safety. You will have a strong proven track record of inclusive leadership and staff management. You will have a proven history of successful operational management experience, and will demonstrate a high standard of communication and organisational skills, and an ability to use your initiative. This role will also have opportunities to lead on trust wide service improvements relating to referral management. Working for our organisation The Medical Specialties Directorate is an integral part of the Integrated and Specialist Medicine (ISM) Clinical Group. The Clinical Group brings together a number of Guy’s and St Thomas’ NHS Foundation Trust services that work collaboratively across the hospital and with our partners to provide excellence in clinical care, research and academia. The directorate hosts a number of trust wide administrative services which this role would have operational responsibility for. Detailed job description and main responsibilities The successful applicant will have excellent communication skills, a commitment to patient care and performance delivery along with robust financial and workforce management experience. This is an excellent opportunity for those looking at furthering their experience in the NHS. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence. A strong track-record of successful delivery is essential as is a passionate desire to make a difference to patients and their families. If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you. We encourage applicants from all backgrounds. Person specification Knowledge Essential criteria Relevant Masters, equivalent professional qualification or equivalent experience. Evidence of recent Continuing Professional Development. Desirable criteria Prince 2 qualification or equivalent experience Experience Essential criteria Extensive operational leadership experience in large complex organisations, including design, development, implementation and management of change in a multiple stakeholder environment Experience of managing large, multi-stranded budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management Evidence of leading successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures Desirable criteria Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas Skills Essential criteria Extensive knowledge of operations and / or project management methodologies and techniques Extensive knowledge of contract management Excellent understanding and track record of successful change and project management Highly effective people and project management skills. Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data Work flexibly, prioritise workloads and resource them in response to changing demands and requirements Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change Excellent management skills including motivating and coaching staff Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively Ability to find innovative ways of solving or pre-empting problems IT literate, including competency in MS Office programmes and in particular in Excel Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Lizzi Parsons Job title General Manager Email address [email protected] Additional information If you would like to learn more about this role please contact: Lizzi Parsons, General Manager, [email protected]