Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen in the Urgent and Emergency Care and Support Services . The successful applicant will be an individual with an excellent track-record in operational management combined with the commitment and leadership skills to work as part of a team to support delivery across the emergency floor, homeless team, and the addiction clinical care suite. Main duties of the job The successful applicant will have excellent communication skills, a commitment to patient care and performance delivery along with robust financial and workforce management experience. This is an excellent opportunity for those looking at furthering their operational and strategic experience. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence. A strong track-record of successful delivery is essential as is a passionate desire to make a difference to patients and their families. If you believe you have the skills, enthusiasm and ambition to join our team we welcome your application. We encourage applicants from all backgrounds. Working for our organisation The Acute and General Medicine Directorate forms part of the Integrated & Specialist Medicine Clinical Group and is based on the St Thomas’s Hospital site. The Urgent and Emergency Care and Support Services Directorate run and are responsible for a range of services, General Medicine, the Emergency Floor, Homeless Team, Alcohol Care Team and the REACH service. Detailed job description and main responsibilities Please refer to the job description attached Operational Performance Management Management and Leadership Quality, Risk and Governance Financial Management Strategy, Change and Service Improvement Person specification Education and Qualifications Essential criteria Relevant masters, equivalent professional qualification or equivalent experience A degree level education Desirable criteria Prince 2 qualification or equivalent experience Previous Experience Essential criteria Extensive operational management experience in large complex organisations, some of which should be in a health care or health service environment, including design, development, implementation and management of change in a multiple stakeholder environment and experience of passing on ideas successfully to others Experience working across multiple organisations to secure change; proven track record of overcoming obstacles to change and facilitating progress of projects Experience of developing, monitoring and managing budgets. Experience of working in complex clinical environments. Demonstrable success in delivering change and performance with and through your management and clinical teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback Skills / Knowledge / Ability Essential criteria Highly developed knowledge and understanding of organisational development and change Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Apply excellent communication skills both written and verbal including advanced formal presentation skills, influencing and negotiating Gather and incorporate the views of service users and carers into service change Influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of services Work with staff, patients and carers to improve services Competently use Excel, PowerPoint, and Microsoft Project Able to maintain high level of professionalism and leadership in the face of strong pressures and tight deadlines A leader by example with a strong sense of quality Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Sonia Lane Job title General Manager Email address [email protected] Telephone number 07957468975