Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen within the GSTT Adults International and Private Patients (IPP) Team to recruit to the role of Deputy Head of International and Private Patients. The post holder will lead on the development of a portfolio of private services within the Adults PP's Integrated Specialist Medicines and Cancer and Surgery Clinical Groups. They will work in close collaboration with clinical, financial, and operational teams, marketing, and cross-cutting business development functions to develop and implement a robust growth strategy for these services. The post holder will act as a bridge between the GSTT Adults and GSTT Central Private Patient Team, ensuring a fully aligned approach to business development and all interrelated activities. Main duties of the job The role will provide senior leadership to operational and administrative teams within the IPP Service. In conjunction with the operational manager, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access, and experience of private healthcare for all service users within the hospital. They will demonstrate exceptional communication skills to work effectively at all levels across the clinical group; building effective collaborative structures and relationships in complex clinical areas and alongside busy NHS services and operational demands. Experience of commercial, international, and private patient services is essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management, and the ability to work well within a large multi-disciplinary team. They will have strong commercial acumen and be driven to learn and innovate within a fast-paced customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to GSTT Adults London, and to ensuring services are designed and adapted to meet the needs of these populations. Working for our organisation Private Patient Activity in the Trust is undertaken at Guy's Hospital, St Thomas' Hospital, The Evelina London Children's Hospital, Royal Brompton Hospital, Harefield Hospital, Wimpole Street, and various outpatient and diagnostic centres. Following the merger of GSTT and Royal Brompton and Harefield Hospitals NHS Foundation Trust in February 2021, Private Patient Services within the combined Trusts have merged to create the largest private patient team within the NHS. It was relaunched as Guy's and St Thomas's Specialist Care, which illustrates the benefits of bringing diverse specialities to offer comprehensive care. This service enhances patient outcomes by providing multidisciplinary specialist care for complex cases. By expanding facilities and re-investing profits into the NHS, this partnership ensures that advancements in healthcare are continually supported, illustrating how collaborative efforts can lead to enhanced patient care and broader healthcare improvements. Detailed job description and main responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Person specification Qualifications Essential criteria MBA marketing/management/business or the equivalent in relevant management exposure Desirable criteria Post Graduate marketing or management qualification Experience Essential criteria Commercial healthcare experience in public or private sector. Experience of developing business plans and programme/project management programmes resulting in positive value for money outcomes. Working in teams and management of HR issues. Budget Management. Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures Desirable criteria Proven track record in the delivery of new business. Proven track record in relationship management and repeat business Skills Essential criteria Sound financial management skills, able to effectively manage budgets. Ability to be adaptable and to develop innovative commercial offerings. Problem solver – flexible and pragmatic approach to problem solving within confirmed working practices. Clear communicator- Excellent oral and written communication skills with ability to work with all levels of staff. Consultative in approach with exceptional influencing skills Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Valerie Curran Job title Head of International and Private Patients Email address [email protected]