Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This post holder takes key responsibilities for the day to day management and performance of all aspects of the Registration Authority Service and is expected to provide an efficient service Trust-wide in a multi-skilled role. This will include data quality, including but not limited to; in-house training, line management of RA staff, ensuring that work is allocated and completed efficiently, and training, induction and the development of all staff is fulfilled, KPI and report creation in timely and professional manner. A high degree of confidentiality and the ability to work under pressure is required for this post. The post holder will also be required to deputise for the RA Manager in their absence, and be responsible for ensuring that the highest quality of service is provided at all times. The successful candidate will have significant experience within Registration Authority and have a detailed understanding of the Role Based Access Control (RBAC) model, including the creation and management of any new positions as required by NHS England and / or third-party requirements. The candidate will be required to travel to all GSTT sites, including Royal Brompton and Harefield hospitals. Please note this role is onsite only, working from home is not possible. Assessment and Interviews will be held in mid July. Main duties of the job All aspects of a Registration Authority Agent role. Auditing existing positions in the organization • Update, change existing positions based on Trust’s internal system requirements following National Role Based Access guidance. Monitoring and addressing issues with HR activities in relation ESR updates to CIM • Negotiating operational procedures Liaising with NHS England regarding technical issues • ESR Locked profiles • Faulty Care ID Profiles • Mediating, arranging meetings between IT and NHS England for guidance on technical issues, updates and testing Establishing, monitoring and updating local audit procedures: • Leavers • Inactive users • Access and Certificate expiry • Smartcard Terms and Conditions • Users with 2 and more smartcards • Duplicate accounts Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021. Detailed job description and main responsibilities All aspects of a Registration Authority Agent role. Auditing existing positions in the organization • Update, change existing positions based on Trust’s internal system requirements following National Role Based Access guidance. Monitoring and addressing issues with HR activities in relation ESR updates to CIM • Negotiating operational procedures Liaising with NHS England regarding technical issues • ESR Locked profiles • Faulty Care ID Profiles • Mediating, arranging meetings between IT and NHS England for guidance on technical issues, updates and testing Establishing, monitoring and updating local audit procedures: • Leavers • Inactive users • Access and Certificate expiry • Smartcard Terms and Conditions • Users with 2 and more smartcards • Duplicate accounts Please see job description for detailed responsibilities. Person specification Education Essential criteria Educated to Degree level or equivalent experience/ training Customer Service qualification or equivalent experience Excellent verbal and written English and numeric capabilities Desirable criteria Qualification in IT or IT Systems Experience Essential criteria Minimum 5 years’ experience in Registration Authority role, with last 2 years in post. Experience of data management processes, including implementing quality assurance processes. Experience of using IT equipment and software including MS Word and Excel Experience of training staff Skills / Knowledge Essential criteria Excellent interpersonal skills and the ability to communicate over the telephone with a wide range of individuals including staff and patients Knowledge of current National RA legislation Able to supervise staff and appropriately and fairly delegate Demonstrate initiative and respond to changing demands Understands the importance and role of audit and can demonstrate knowledge of audit processes Excellent IT skills, including keyboard skills and experience of Microsoft Office packages and bespoke databases Able to act independently and show initiative (within guidelines) within a changing environment. Good knowledge of The Data Protection Act 2018, General Data Protection Regulations and Confidentiality: NHS Code of Practice Desirable criteria Good knowledge of Records Management Code of Practice for Health and Social Care 2021 Knowledge of patient systems, outpatients clinics, ward admission procedures and health records procedures, knowledge of Human Resource policies and procedures Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Kalvin Zemzaris Job title Registration Authority Manager Email address [email protected] Telephone number 02071887188