Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Deputy Service Manager role has become available in the Elective Assurance team for 12 month Maternity Cover. If you are keen to influence and drive patient experience, safety, performance and staff wellbeing then we would like to hear from you. The role will be to lead on the delivery of Elective Assurance training packages provided to the organisation to raise awareness and understanding of national access targets and the operational processes which are required to support them. You will need to have an in depth understanding of national access targets, specifically RTT and diagnostic waits. The post holder will also need to have completed all Apollo training and have access to EPIC systems. You will provide leadership and expert advice to your teams to help deliver high standards of care and quality. This is a challenging role but an exciting opportunity for the right candidate looking to further their skills and progress their career into a senior management role. Main duties of the job The Deputy Service Manager is a key post within the Elective Assurance Department. In conjunction with the Elective Assurance Manager the post holder will lead on the implementation and monitoring of a range of initiatives and projects. The post holder will support the Elective Assurance Manager in managing a complex range of assessments and reviews providing overarching business coordination and managing internal communication within the department and across clinical services at a multidisciplinary level. A key function of the Deputy Service Manager is to provide the line management of a busy administrative team. This team is responsible for the provision of a high quality administrative service within the Elective Assurance Department. This role will also be responsible for identifying the need for process change to ensure consistency of administrative processes are in place to underpin excellent clinical care across the organisation. The post holder will also be expected to work in conjunction with the relevant Directorate Management Team to implement required changes, supporting services to identify resolution to any operational barriers. Working for our organisation The Elective Assurance Department at Guys and St Thomas' NHS Foundation Trust supports clinical services to make sure they provide excellent care without unnecessary waiting for patients. The Trust vision: Every patient is prospectively tracked All staff understand their responsibilities and have received the necessary training and development to be confident in their role Speciality Teams and the Trust Board receive assurance that data recorded is accurate, equates to the patients’ experience and is in line with national and local standards Detailed job description and main responsibilities To develop and deliver specific training packages for staff. Ensuring content is up to date and relevant. To assess staff members trained for competency and to identify further training requirements Responsible for the design and implementation of audits in collaboration with the Elective Assurance Manager. Work with multi-disciplinary teams across departments and external organisations to provide regular updates on internal and external rules changes providing advice and guidance on implementation within services. To lead on the development and implementation of Standard Operating Procedure’s and any supporting documentation required to support the trusts access policy. Person specification Qualifications / Education Essential criteria Educated to degree level and postgraduate diploma or equivalent experience. Skills / Knowledge / Ability Essential criteria Strong verbal and written skills including the production of project reports and presentations for both internal and external stakeholder consumption Competent user of all MS office applications Ability to project manage from design to implementation, large scale transition and transformational projects Previous experience Essential criteria Experience of in-depth report writing and information presentation Excellent understanding and experience of the requirements of financial reporting and experience in budgetary management Proven ability to manage multiple strands of work at one time, demonstrating planning and organisational skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Antonia Antonio Job title Elective Assurance Manager Email address [email protected]