Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey. Mace Consult serves as the independent programme management office (IPMO) for the corporate services of a major financial institution, supporting the delivery of capital projects across four global regions: ASP, Europe, UK, MENAT, USA and LATAM.

This role is for a Design Manager responsible for overseeing and assuring retail design across the UK, Europe, US and LATAM regions. The successful candidate will work closely with project management teams to deliver targeted training, continuous guidance, and governance throughout the project lifecycle. You will ensure all designs adhere to the client’s minimum design standards, encompassing architectural, interior, and inclusive design, brand implementation, accessibility, health and safety, and sustainability.

You will be responsible for providing project-level design guidance and support, delivering design assurance by assessing compliance with client standards, monitoring and reporting on design governance, identifying and managing deviations, supporting project teams with up-to-date standards and training, advising on local adaptations, contributing to design communications, ensuring brand compliance, acting as a subject matter expert, building strong relationships with stakeholders, influencing client decisions, presenting insights and efficiency opportunities, reviewing project controls for continuous improvement, reporting risks and issues, managing assigned initiatives, analysing feedback and trends, and collaborating to raise awareness of operational practices and design standards.

Experience
- Proven experience in design assurance management is highly desirable.
- Prior experience working with clients in the banking or financial services sector is highly desirable.
- Strong track record of managing relationships with senior stakeholders at a strategic level.
- Extensive experience delivering projects and programmes successfully through all stages.
- Demonstrated commercial awareness and understanding of organisational dynamics.
- Ability to lead strategically and tactically across multidisciplinary and geographically dispersed teams.
- Solid understanding of statutory legislation including building regulations, fire safety, and building safety act.
- Strong analytical and logical thinking skills, with ability to manage complex, multi-dimensional projects.
- Confidence operating at both strategic and operational levels, shaping project direction and influencing key decision makers.
- Spanish language skills would be advantageous.

About you
- Ability to build strong working relationships and facilitate engagement with global and country-level stakeholders.
- Demonstrated ability to influence client decisions and outcomes through expert guidance.
- Excellent communication skills to present insights, efficiency opportunities, and key topics to stakeholders.
- Commitment to safety, client focus, integrity, and continuous improvement aligned with Mace’s values.

Qualifications
- Bachelor’s degree in architecture, interior design, or equivalent education and/or professional experience.
- Professional membership with ARB, RIBA, or an equivalent regulatory body.
- Proficiency in Microsoft Office and Adobe Creative Suite.