Location
Tooley St, London

Hours
Full Time

Salary
£150,333 per annum

About the Role
Landlord Services plays a critical role in delivering Southwark 2030, supporting a fair, green borough where residents can live safely and with dignity. The service manages around 55,000 council homes including 19 sheltered housing schemes and 2 extra care schemes, supporting over 37,000 tenants and 17,000 leaseholders. Its impact is felt daily through the quality and safety of homes, the responsiveness of repairs, how effectively problems are resolved, and the extent to which residents feel listened to. Delivering services at this scale requires strong leadership and clear priorities, balancing safety, quality and affordability while navigating rising demand, constrained resources and heightened regulatory scrutiny.

As Director of Landlord Services, you will provide strategic leadership, setting the direction for housing management, resident services and private housing services delivered at scale. Working closely with elected members, senior officers and partners, you will ensure services are safe, responsive and financially sustainable, while driving improvement where required.

You will lead a large, diverse workforce through ongoing transformation, embedding a strong performance culture and ensuring landlord services play a central role in improving outcomes for residents and delivering the council’s long-term ambitions.

Key responsibilities:
- Set strategic direction by defining and maintaining a clear strategic framework for landlord services, translating council priorities into robust plans, policies and delivery models.
- Ensure performance and compliance by providing oversight and challenge on service performance, quality, safety and regulatory compliance.
- Oversee financial sustainability by taking accountability for significant budgets, ensuring effective financial control, value for money and long-term affordability of services.
- Lead and develop the service by building leadership capacity, setting expectations, developing talent, and creating conditions for consistent service delivery.
- Influence and representation by acting as the council’s senior lead for landlord services, advising members and senior officers, and representing the service with residents, regulators and external partners.

Experience
- Senior management experience within a large, complex organisation with accountability for housing-related services.
- Proven track record of setting long-term direction and delivering sustainable improvement, including leading transformation and cultural change.
- Strong understanding of the local government and social housing landscape, including statutory duties, governance and financial context.
- Ability to oversee performance, manage complex budgets and ensure quality, compliance and value for money.

About you
- Collaborative and thoughtful leadership style with strong communication skills.
- Political awareness and the ability to work effectively in a political environment.
- Resilient and able to lead large-scale services under scrutiny.
- Clear commitment to public services and improving outcomes for residents.

Qualifications
Not explicitly specified, but senior leadership experience and sector knowledge are essential.