Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals. The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks. Where appropriate, and practical, the post holder will also support other projects or pieces of work associated with modernising service delivery. Main duties of the job We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team on a 12 month secondment. An exciting opportunity to become a key member of the e-RS team – we are an extremely busy department but a very friendly and inclusive place to work. We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role. The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail. The candidate will be expected to demonstrate excellent prioritisation skills and escalate any issues for prompt resolution. The key focus for the e-RS administrator will be to: To manage and escalate Advice and Guidance (A&G). Support and guide patients along all administrative aspects of their pathway through the hospital. Develop and maintain strong relationships with speciality teams to ensure the specific needs of their patients are met. Provide professional, welcoming and high quality services for patients and health professionals whether that is via the call-centre, in writing, web-access and any other new technology. Working for our organisation We are looking for an enthusiastic e-Referrals Service (e-RS) administrator to join our busy but friendly team. This is an exciting role where no two days will be the same. As a support service, the team consists of 6 WTE A&C staffs and does not include any clinical staff. The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail. Detailed job description and main responsibilities We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team. This is an exciting opportunity to become a key member of the e-RS team – we are an extremely busy department but a very friendly and inclusive place to work. We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role. The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail. The candidate will be expected to demonstrate excellent prioritisation skills and escalate any issues for prompt resolution. Person specification Experience Essential criteria Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service Experience working in a customer focused environment. Desirable criteria Experience of an administrative role within the NHS. e-RS experience Skills Essential criteria Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Excellent organisational skills and attention to detail Confidence in making decisions when dealing with competing priorities Ability to handle confidential and sensitive information appropriately Ability to work within a team and develop good working relationships with colleagues at all levels Ability to work as part of a team as well as using own initiative Desirable criteria Understanding of Trust hospital systems (ie: EPIC - Patient Information Management System) e-RS Qualifications Essential criteria Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience e.g. experience in administrative roles Desirable criteria Customer service qualification / training Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Leroy Sackey-Addoo Job title e-RS Service Manager Email address [email protected] Telephone number 02071889373 Additional information Preferably please contact via email