Location
London, with a hybrid working model available.

Hours
Full Time

Salary
Negotiable

About the Role
As an eBilling Coordinator at Linklaters, you will play a key role in supporting the firm’s billing operations by managing client onboarding to eBilling platforms, maintaining accurate records, and ensuring a seamless transition from client setup through to ongoing billing activities. You will work closely with colleagues across Finance and the wider business to drive billing efficiency, ensure compliance with client and industry requirements, and contribute to delivering a high-quality service. This role offers broad exposure, professional development opportunities, and the chance to make a meaningful impact on the firm’s financial operations within a collaborative and globally connected Finance team.

Your Key Responsibilities
Manage the end-to-end onboarding of clients onto eBilling platforms, ensuring all requirements are accurately captured, configured, tested and validated prior to go-live. Act as the primary point of contact for clients throughout the onboarding process, building strong relationships, managing expectations and resolving queries in a timely manner. Set up, maintain and update client billing profiles, system configurations and supporting documentation across relevant eBilling platforms. Monitor invoice submissions to ensure compliance with client requirements, internal processes and agreed billing deadlines, resolving issues and exceptions as they arise. Identify, investigate and rectify billing and invoicing errors, working collaboratively with stakeholders to minimise delays and ensure accurate submissions. Maintain comprehensive and accurate records of onboarding activities, billing transactions and system changes to support audit, compliance and reporting requirements. Collaborate with Finance teams, Partners, Business Services colleagues and external clients to address billing-related queries, improve data accuracy and ensure a seamless billing experience. Produce reporting and management information on eBilling performance, while driving continuous process improvements to enhance operational efficiency, reduce onboarding times and support best practice billing processes.

About Linklaters
Linklaters is a global law firm operating in 20 countries through 30 offices. We are a people business committed to excellence, collaboration, innovation, efficiency, agility, entrepreneurship and responsibility. We foster a positive, supportive, fair and inclusive environment that values diversity and challenges bias. Our culture is one of outperformance achieved through teamwork and shared goals rather than targets and incentives.

Benefits
Joining Linklaters entitles you to a range of benefits including health and wellbeing support, private medical insurance, free in-house fitness centre and subsidised health club memberships, onsite GP service and periodic health assessments, pension and flexible savings options, income protection and life assurance, mortgage advice and will-writing services. Additional benefits include electric car and cycle to work schemes, emergency family care, extra holiday/birthday leave, maternity/paternity/shared parental leave, travel insurance and season ticket loans, and opportunities to join sports, social clubs and employee network groups.

Experience
Proven experience managing client onboarding activities across eBilling platforms, ideally within legal, professional services or complex corporate environments. Strong working knowledge of eBilling systems, client billing portals and the technical requirements necessary to support successful client implementation and invoice submission. Experience producing reports, analysing data and using management information to monitor billing performance, identify trends and support decision-making. Demonstrated ability to work collaboratively with cross-functional teams to ensure billing deadlines are met and invoicing processes operate efficiently.

About you
Excellent communication and stakeholder management skills, with the confidence to build effective relationships with clients and colleagues at all levels of the organisation. A proactive, detail-oriented and solutions-focused approach, underpinned by professionalism, integrity and a commitment to delivering high-quality outcomes.

Qualifications
Not explicitly stated; however, relevant experience and skills in eBilling coordination and client onboarding are essential.