Location
Wembley, London (with rota-based working from Wembley and Harlesden offices and flexibility to work from home on some days)

Hours
Full Time (hours not specified)

Salary
£39,276 per annum

About the Role
Brent is a vibrant London borough known for its diversity and dynamic community. Joining Brent Council means becoming part of a transformative agenda aimed at better serving the needs of its residents. We are seeking passionate and resilient individuals to join our Emergency Housing Placement Team as Emergency Housing Officers. In this fast-paced and dynamic role, you will help individuals and families facing homelessness secure suitable emergency accommodation.

Your key responsibilities will include conducting suitability assessments on homelessness applicants referred to you, searching for and identifying appropriate accommodation that meets all housing compliance standards, and allocating accommodations while ensuring all booking processes are completed accurately.

This front-line role requires you to work from our offices in Wembley and Harlesden on a rota basis, with the flexibility to work from home on some days. Training will be provided to support your success in this role, although knowledge and experience in the temporary accommodation sector is essential.

This is more than just a job—it’s an opportunity to make a real difference in people’s lives and build a meaningful career in housing and homelessness services.

Our Offer to You
- 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
- Very generous employer pension contribution
- Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
- A wide range of family friendly policies such as parental leave
- Access to affordable parking nearby
- Access to our Zipcar scheme
- Access to our Employee Assistance programme offering free confidential counselling
- Season ticket loan for public transport
- Cycle to work scheme and good onsite facilities
- Access to My Brent Rewards for big brand discounts, local offers, and money off for travel, cinema, and shopping vouchers

Experience
Essential experience working in the homelessness or temporary accommodation sector. Experience with Housing IT software is highly desirable.

About you
- Compassionate, determined, and driven to make a difference
- Strong interest in homelessness and housing issues
- Ability to learn processes quickly with full training provided
- Customer-focused mindset with excellent communication skills
- Proactive problem solver with resilience in a fast-moving environment
- Ability to thrive under pressure and eagerness to learn

Qualifications
No specific qualifications are required, but relevant experience and a strong sense of purpose are essential for success in this role.