Location
Tower Hamlets

Hours
Full Time

Salary
£37,000 per annum

About the Role
As a Team Leader, you will be the driving force behind a team of Employment Advisors—empowering, training, and inspiring them to create opportunities for participants. You’ll champion innovation, inclusion, and performance excellence while fostering a culture of learning, collaboration, and teamwork. Leading by example, you’ll live and breathe the Ingeus values.

Beyond performance, your role is about creating opportunities, shifting mindsets, and transforming experiences for everyone you support – participants at every stage of their journey and your team alike – through strong people centred leadership.

Key Responsibilities
- Leading, developing, and retaining high-quality Employment Advisors to support participants into sustainable employment
- Establishing a clear vision and fostering a supportive culture that encourages continuous improvement and high standards
- Ensuring Advisors work effectively with participants, creating tailored support plans and overcoming barriers to work
- Driving performance through regular reviews, coaching, observations, and caseload management
- Identifying skills and knowledge gaps, sharing best practice, and ensuring development plans are effective and supported by the right training
- Onboarding new team members and setting clear expectations
- Monitoring and managing Quality, Compliance, and Customer Service Standards daily
- Producing weekly and monthly management information and supporting audits
- Building strong internal and external stakeholder relationships, including JCP and local partners
- Managing recruitment and onboarding for your team

About Ingeus
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience
- Strong leadership and coaching skills with experience motivating teams and driving high performance
- Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment
- Proficiency in data analysis and digital tools (Microsoft Office and web-based platforms)
- Excellent communication skills with strong emotional intelligence
- Knowledge of the local labour market and stakeholder engagement
- Experience in target-driven environments (e.g., B2B sales or equivalent)

About you
Motivated and people-centred leader who thrives in a collaborative environment, with a passion for creating opportunities and transforming experiences for participants and team members alike.

Qualifications
Level 2 qualification (including English and Maths)