Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Join Salesforce, the #1 AI CRM company, where innovation meets trust and ambition drives action. As an Engagement Delivery Senior Manager, you will lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You will be the primary delivery contact, working alongside programme leaders, solution architects, and customer executives. This role offers the opportunity to manage high-impact transformation programmes, collaborate with a dynamic team, and grow your career in a company leading workforce transformation in the agentic era. You will lead large, strategic projects end to end, owning scope, schedule, budget, quality, and customer satisfaction across cross-functional teams including business analysts, architects, developers, testers, and partners. You will build and maintain integrated project plans, manage multiple workstreams, dependencies, and third-party suppliers using recognised project management methodologies and governance frameworks. Acting as the trusted delivery contact for customer leaders, you will run steering committees and project boards, produce executive reporting on status, milestones, financials, and project health. You will manage risks, assumptions, issues, dependencies, project financials, forecasting, and change control. Additionally, you will coach and develop delivery teams and share best practices across the wider delivery organisation.

Experience
- Delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers
- Managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues, and dependencies with executive-level reporting
- Engaging and influencing customer leadership and senior business stakeholders, including running steering committees

About you
Proactive leader with strong project management skills, capable of managing complex, cross-functional teams and delivering high-quality results. Excellent communication and stakeholder management skills with the ability to influence at senior levels. Collaborative team player who shares best practices and fosters growth within delivery teams.

Qualifications
- Project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP), AgilePM, or equivalent
- Preferred: Experience delivering Salesforce implementations or other enterprise cloud platform transformations
- Preferred: Knowledge of enterprise CRM, case management, or customer service transformation programmes
- Preferred: Experience in client-facing consulting or delivery environments, including multi-supplier delivery
- Preferred: Familiarity with agile and hybrid delivery models, or Scrum Master or Scaled Agile Framework (SAFe) certification