Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview A fantastic opportunity has arisen to join Evelina London Women’s & Children’s Clinical Group as Service Transformation Lead for the Children’s Cardiac-Respiratory & Critical Care Transformation Programme. You will be an individual with an excellent track-record in operational management and tangible service change and improvement, combined with the commitment and leadership skills to deliver our ambitious and exciting vision for integrated children’s services within the CRIC directorate. This role’s primary function is to ensure a robust and progressive approach to the improvement and integration of CRIC services, to deliver the CRIC vision and contribute to the overall Trust objectives in relation to the quality and sustainability of services provided. The Evelina London CRIC Service Transformation Lead will be one of Evelina London’s leading experts in the theory and practice of continuous improvement and transformation. They will have a tangible impact by leading, influencing and working in partnership with many varied teams, networks and leaders particularly in the CRIC Directorate and in the wider Trust to bring about implementation of the CRIC transformation. Main duties of the job The post holder needs to be adept at working across departments and levels of the organisation to inspire, design, and lead improvement. The service improvement focus and the need to work across the organisation means that there is an even greater demand on their credibility and persuasion skills. They will have a high level of autonomy, self-drive, and an ability to direct change initiatives which will achieve the CRIC Directorate’s vision of improving services and care, over the short, medium and long term. The post-holder will lead and design work at the complex end of project management. The post-holder will often be working on projects where a problem is ambiguous and sometimes contentious and the solution requires both process improvement expertise and change management skills. Throughout their work they will need to be modelling behaviour, coaching and training others to do their part in the improvement project. They will need to be ambassadors for improvement and model the integrity, patient focus and other behaviours essential to sustainable improvement. The post-holder will line manage and lead the CRIC Transformation programme team, including overseeing the work of specialist roles such as data analysts, project managers and integration managers, and holding clinical leaders accountable as required. Working for our organisation Evelina London Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With almost 4,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’. We provide care at our hospital sites, Evelina London Children’s Hospital and Royal Brompton Hospital, and provide community services for families in Lambeth and Southwark. As part of Guy’s and St Thomas’, our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values. The post holder will: Put patients first: ‘What would I want for my family?’ Take pride in what we do: ‘Am I doing my very best?’ Respect others: ‘What would it be like if I was in your shoes?’ Strive to be the best: ‘How could we do it better?’ Act with integrity: ‘Am I doing the right thing?’ Detailed job description and main responsibilities Children’s Cardio-Respiratory and Intensive Care Services The Directorate consists of acute, elective and surgical services for children including Intensive Care, Cardiology, Cardiac surgery and Respiratory. We deliver care in our specialist children’s hospitals, Evelina London Children’s Hospital and Royal Brompton Children’s Hospital, in the community and in other hospitals across the South Thames Paediatric Network (STPN). Our Paediatric Intensive Care Unit (PICU) at Evelina London Children’s Hospital offers an integrated specialty paediatric intensive care transport service, the South Thames Retrieval Service (STRS), which operates across the South Thames network including King’s College Hospital and St George’s Hospital. The Cardio-Respiratory and Intensive Care (CRIC) Transformation programme was set up in Spring 2023 to deliver the integration and transformation of CRIC services in the medium term, and to support the delivery of a long-term vision for the directorate. In late 2023, the vision for the directorate was agreed with two key components: The CRIC Directorate will be recognised as the UK’s leading provider of cardiac, respiratory and intensive care services for children and young people, speaking with one voice for the benefit of patients and staff. To co-locate CRIC inpatient services on the Evelina London site for the long-term. Clinically-led service transformation and integration across the CRIC directorate’s sites will be delivered, primarily through clinical implementation groups which will be supported by enabling workstreams (including workforce and estates). This programme requires focused leadership, bringing together teams and colleagues from across the CRIC directorate and wider Trust to ensure that tangible change is delivered within services while the overall programme remains on track within a complex stakeholder and governance environment. Job Summary This role’s primary function is to ensure a robust and progressive approach to the improvement and integration of CRIC services, to deliver the CRIC vision and contribute to the overall Trust objectives in relation to the quality and sustainability of services provided. The Evelina London CRIC Service Transformation Lead will be one of Evelina London’s leading experts in the theory and practice of continuous improvement and transformation. They will have a tangible impact by leading, influencing and working in partnership with many varied teams, networks and leaders particularly in the CRIC Directorate and in the wider Trust to bring about implementation of the CRIC transformation. The post holder needs to be adept at working across departments and levels of the organisation to inspire, design, and lead improvement. The service improvement focus and the need to work across the organisation means that there is an even greater demand on their credibility and persuasion skills. They will have a high level of autonomy, self-drive, and an ability to direct change initiatives which will achieve the CRIC Directorate’s vision of improving services and care, over the short, medium and long term. The post-holder will lead and design work at the complex end of project management. The post-holder will often be working on projects where a problem is ambiguous and sometimes contentious and the solution requires both process improvement expertise and change management skills. Throughout their work they will need to be modelling behaviour, coaching and training others to do their part in the improvement project. They will need to be ambassadors for improvement and model the integrity, patient focus and other behaviours essential to sustainable improvement. The post-holder will line manage and lead the CRIC Transformation programme team, including overseeing the work of specialist roles such as data analysts, project managers and integration managers, and holding clinical leaders accountable as required. Key Relationships · Evelina London Directors · Directorate management teams: Clinical Directors, General Managers and Heads of Nursing · Chief AHP, head of finance, associate chief pharmacist, head of safeguarding, head of workforce · Service leadership teams including Service Managers, Heads of Service, Matrons & AHP Leads · Children’s Hospital Programme team · Colleagues from other Clinical and Delivery Groups within the Trust · Evelina London Service Improvement Team · Trust Improvement teams · Informatics colleagues · Personnel involved in major programmes · Other NHS Trusts · External NHS and non-NHS bodies · Associate HR Business Partner Person specification Knowledge/Qualifications Essential criteria Education to Masters degree or equivalent level of knowledge and experience. Relevant post-graduate qualification in relevant discipline or equivalent level of knowledge or experience Evidence of continuing professional development Desirable criteria Formal qualification in lean Lean black belt certification Formal qualification in project and portfolio management and change techniques. Formal qualification in six-sigma Programme management qualification (MSP) Experience Essential criteria Extensive experience of designing and delivering: • improvement projects and programmes • training programmes in continuous improvement methodology • new operating models in which improvement is part of business as usual. This experience should be in large complex organisations, preferably in a health care or health service environment. Design, development, implementation, and management of change in a multiple stakeholder environment and experience of passing on project improvement to others. Extensive, comprehensive experience of senior staff performance management in large and complex organisations, including motivating, developing, and coaching to meet appropriate deadlines. Significant experience of providing specialist advice to a range of professionals and in a range of environments. Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas, specifically the South East London structures, strategy, vision and policies. Significant experience working across multiple organisations to secure change; a proven track record of overcoming obstacles to change and facilitating progress of projects. Experience of facilitating group discussions. Experience of influencing staff at all levels to ensure that project objectives are owned by all members of the team, including users and stakeholders. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo. Experience developing, monitoring and managing budgets / delivering financial benefits associated with the project Experience working in / with complex clinical environments Change management experience using lean methodologies and other recognised techniques, with evidence of having achieved sustained improvement in services, some of which should have been delivered in a health care or health service environment. Highly developed knowledge and understanding of organisational change Desirable criteria Knowledge and understanding of the major programmes environment in the Trust Knowledge and understanding of the CRIC Directorate’s operations and priorities Skills and Ability Essential criteria Uses advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Apply excellent communication skills, both written and verbal, including advanced formal presentation skills, influencing and negotiating. Gather and incorporate the views of service users and carers into service change. Set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience. Is confident presenting to large groups Influences, negotiates, and motivates senior managers and clinicians to enable delivery of the project. Works flexibly, prioritises workload and resources in response to changing demands and requirements Work with staff, patients and carers to improve services Use a creative approach to problem solving Competent in the use of MS Office suite, including MS Project. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name James O'Brien Job title Director of Operations and Improvement Email address [email protected]