Location
London

Hours
Full Time - Hours to be discussed

Salary
Negotiable

About the Role
Join Raffles London at The OWO, home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur, awarded Best Restaurant at The World’s 50 Best Restaurants 2019. Colagreco is also the first chef appointed as UNESCO Ambassador for biodiversity, promoting awareness of food choices' impact on ecosystems. At Raffles London, you will lead and manage the pastry kitchen operations, ensuring all food is produced and served to the highest Raffles standards while adhering to health and safety legislation.

As Executive Pastry Chef, you will create, cost, and develop seasonal and on-trend pastry menus for all Raffles outlets, working closely with food and beverage teams to deliver luxurious, high-quality service. You will provide training and mentorship to junior staff, supporting their development and maintaining a motivated, skilled team.

Your responsibilities include maintaining department standards, recipe accuracy, cost control, stock management, and menu engineering to maximize kitchen sales. You will ensure smooth communication with staff and guests, collaborate with front of house and beverage teams, and uphold discipline and professionalism within the kitchen. Additionally, you will participate in hotel projects and assist in other departments as required.

Leadership is key in this role; you will be a hands-on mentor, managing coaching, development, and appraisals, representing the department in management meetings, and supporting the team in resolving challenges. You will promote creativity and innovation while maintaining composure under pressure.

Health and safety are paramount. You will ensure all hazards are reported and rectified, be fully conversant with emergency procedures, and foster a culture of safety awareness throughout the department.

Experience
- Recent experience within a multi-outlet venue or 5-star hotel
- Strong food and beverage knowledge
- Market knowledge of competitors and event industry trends
- Proven ability to deliver high levels of service under pressure
- Exceptional communication and customer service skills
- Strong time management and multitasking abilities
- Understanding and willingness to contribute to a 24-hour operational schedule when required

About you
- Enthusiastic and committed to delivering the best service and experiences
- Detail-oriented and consistent
- Able to lead and work effectively with a team
- Professional appearance and demeanor
- Composed under pressure and able to provide leadership and guidance
- Creative and innovative, encouraging team contributions

Qualifications
Essential
- Recent relevant experience in luxury hospitality

Desirable
- Previous experience managing or supervising a team
- Understanding of the luxury sector and UHNW customer needs
- Experience working with LQA, Forbes 5* or equivalent standards
- Passion for hospitality and excellence