Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview A key role within the Facilities Team; integral in ensuring standards of the Estates and Facilities Services are met as well as providing expert knowledge in relation to cleaning, catering and linen & laundry services. Leading in the delivery of effective monitoring of both the in house and out sourced services according to national standards, trust standards and monitor, document and accurately report on performance against the key performance indicators. To monitor all aspects of the patient environment covering the standards set in the Patient Led Assessments of the Care Environment (PLACE) programme. Main duties of the job To monitor Catering, Linen & Laundry, Pest Control and Cleaning services RBHH wide to ensure that the contracted services performance indicators are met, and effectively measure this performance against the Trusts objectives. Ensure that the RBHH Facilities Contract and in-house team comply with the quality and standards as detailed within the Specification, Policies and Standard Operating procedures and meet the specified service outcomes. To be responsible for developing and implementing a robust and effective auditing schedule that measures the performance of services against relevant specifications and quality standards. Producing regular reports on contract delivery, reporting success, failures and corrective action taken. To work flexibly ensuring that audit plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member. To be responsible for giving feedback to In House and Contract Managers on services provided. To provide an administrative support for designated meetings as/when required ensuring meetings are arranged, venues booked, agenda prepared, minutes taken, actions points are agreed and followed up. To play a role in the continuous development of the Trust as a member of the RBHH Estates & Facilities management team and as a potential member of a range of Trust quality/process improvement project groups” Working for our organisation The trust offers a number of benefits, some of which are listed below: A minimum of 27 days annual holiday allowance (not including bank holidays), plus the option to buy and sell. Increasing to 29 days after 5 years and 33 days after 10 years. Generous Pension scheme Interest free season ticket loan Flexible working opportunities Subsidised childcare arrangements (vouchers and on-site nursery) We are also committed to helping our colleagues continuing professional development and we will ensure you receive a well-rounded training plan to develop you within your role . We encourage people to progress in our team and organisation and our training academy offers a wealth of courses for your role today, and your future career with us. Detailed job description and main responsibilities Communication To assist the Head of Facilities and the General Manager Estates, Facilities & Capital projects develop the public relations interface between the Department and its customers To participate in the promotion of a positive approach within the Department ensuring good and effective communication with all staff To develop, partnership arrangements with contractors to ensure flexibility within the contract’s framework. To be responsible for working effectively as a team member and liaising with all users of services within the remit of the post. To develop in partnership with contractors, methods of improving contract performance by conducting regular meetings with contractor and in-house Supervisors To be responsible for reporting all maintenance and building defects that impairs the delivery of the contractors’ services To investigate and respond to service complaints and comments and ensure that defects are followed through, and appropriate corrective action taken To liaise with the Estates and Projects Teams regarding maintenance, refurbishment and development works on site To liaise and develop close links with Matrons, Department Heads, Patient Representatives, Nursing Staff, Service Users and Visitors, External NHS organisations and other Trust Wide Services as necessary, including but not limited to: Dietitians, Site Services, Accommodation Department. Person specification Education Essential criteria 4 GCSE’s C Grade or above English GCSE A-C Maths GCSE A-C NVQ Level 3 or equivalent level of knowledge or hold a recognised administrative clerical/secretarial qualification e.g. RSA, Level 3 or City & Guilds certification or equivalent Desirable criteria ECDL (Computer driving licence) or equivalent A qualification or equivalent qualification in Management Studies or Hotel Services Management Experience and knowledge Essential criteria Experience of working within the Healthcare sector liaising with patients, staff and visitors. Knowledge of NHS facilities services and the underpinning systems and techniques used to performance manage these. Desirable criteria Cleaning standards experience and appropriate qualification (BICSS) Understanding of current compliance and NHS monitoring requirements for support services. Skills and Abilities Essential criteria Able to identify problems and rectify them and to resolve customer queries and be customer focused Work independently or collaboratively depending on the task in hand. Desirable criteria Able to demonstrate understanding of Contracts / Competitive tendering process. Able to handle emergency tasks that might require decision-making that is based on sound experience and logical thinking. Personal qulaities Essential criteria Sense of responsibility to the work and patient care environment. Ability to work well under pressure and meet departmental deadlines. Desirable criteria Must be flexible with patterns of work & approach to duties, working out of core hours (including weekend) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Delia Rodrigues Job title Head of Facilities Email address [email protected] Telephone number 02073518077 Additional information countable also via mobile: 07817515042