Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The post holder will be responsible for providing an essential and efficient housekeeping, basic maintenance and transport service to the patient homes; whilst meeting the needs and objectives of both the department and the wider Trust. They will work or our Safe 2 Go Home service. You will be required to work at various homes across boroughs of London due to the needs and demands of the service. Main duties of the job The de-cluttering of unwanted furniture Observing all departmental procedures Reporting any incident/accident Vacuums carpets and upholstery; carries out dust control, and mopping. Damp dust furniture and all surfaces Cleans bathroom and kitchen fittings Setting up microenvironments Measuring heights of furniture Taking photos of spaces. Collection from shops (Argos, Medequip etc.) Key cut and install/delivery into the key safe To comply with all up to date Mandatory Training Uses materials and equipment correctly Competent to safely utilise and operate mechanical and electrical housekeeping equipment Utilises protective equipment and clothing Observes and adheres to all aspects of health and safety and relevant legislation. Ensures that procedures are followed for both fire safety and building security. Wears the approved and correct uniform Completes training courses Ensures the correct dilution of cleaning chemicals as dictated locally for use. Reports any maintenance faults, damage, theft or health and safety issues. Reports all accidents and adverse incidents Cooperates with colleagues and management to assist in an effective and pro-active working environment. Communicate with patients, Next of kin, relatives or other family members politely and courteously at all times. Working for our organisation Essentia is part of Guy’s and St Thomas’ NHS Foundation Trust and is the in-house team responsible for non-clinical healthcare services. Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning to waste management, housekeeping, transport and security. Essentia employs around 1,700 people, who provide essential facilities management support to clinical teams. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience. Essentia strives to be a great place to work, grow and build a career. The Essentia Way is: Working together Doing it well Looking after each other We have a great NHS pension scheme, access to our own training academy, interest free season ticket loans and much more. If you fit the criteria, apply and you could be part of our Community Family. Detailed job description and main responsibilities Conducts a wide range of duties including: The de-cluttering of unwanted furniture/equipment/personal patient possessions. Observing all departmental procedures, current road laws and legislation and reporting any changes to your driving licence to the SafeToGoHome Project Manager Reporting any incident/accident to the SafeToGoHome Project Manager. Vacuums carpets and upholstery; carries out dust control, and mopping. Damp dust furniture and all surfaces, including those at a high level; clean internal glass and remove finger marks e.g. on doors and surrounds. Cleans bathroom and kitchen fittings, including toilets, basins/sinks, baths/showers. Setting up microenvironments (moving furniture), creating space for necessary equipment and removing furniture. Measuring heights of furniture (beds, chairs, toilets) Measuring door widths, baths, steps. Taking photos of spaces as requested by the Occupational Therapist. Take notes of the floor condition (state of and what it is). Checking steps, plug sockets, if lighting works/meters topped up, heating working, testing smoke detectors, checking if key safe in situ. Check if appliances works such as fridge, oven or kettle, food in the fridge. Collection from shops (Argos, Medequip etc.) and delivery. Joint visits with Medequip, district nurses, clinical teams, Red Cross, social workers. Key cut and install/delivery into the key safe Contributes to the continuous improvement of the service, increasing patient satisfaction and follow the trust values whilst carrying out your duties. To comply with all up to date Mandatory Training Technical Uses materials and equipment correctly, in line with the designated guidelines and reports any signs of defects. Competent to safely utilise and operate mechanical and electrical housekeeping equipment, as provided by the department for the fulfilment of their duties. Utilises protective equipment and clothing, as provided by the department for the safe completion of their duties. Observes and adheres to all aspects of health and safety and relevant legislation. In conjunction with the Trust’s security management and fire safety teams, ensures that procedures are followed for both fire safety and building security. Wears the approved and correct uniform at all times when on duty and prominently displays their Trust ID and ‘my name is’ badges. Completes training courses as required to maintain skills and knowledge. Ensures the correct dilution of cleaning chemicals as dictated locally for use. Communication Reports any maintenance faults, damage, theft or health and safety issues in their designated areas of responsibility; to enable these issues to be resolved expediently. Reports all accidents and adverse incidents, in accordance with Trust policy and IR1 procedure. Cooperates with colleagues and management to assist in an effective and pro-active working environment. Attends training specific to the service and role as and when necessary, to further improve patient experience and engagement. Communicate with patients, Next of kin, relatives or other family members politely and courteously at all times. Person specification qualifications and education Essential criteria General Standard of Education. Relevant experience in a similar industry. Commitment to learn new working methods. Knowledge of procedures to NVQ 3 or equivalent, relevant certification or equivalent experience, skills and knowledge. Good command of the English language, including oral and written communication skills. Clean Full UK driving licence. Desirable criteria Knowledge of manual handling procedures. Knowledge of health and safety procedures Physical requirements Essential criteria Must be fit and active and able to lift loads in accordance with the Trust’s manual Handling Policy. Additional information Essential criteria Attention to details. Proactive, energetic and enthusiastic. Previous experience Essential criteria Awareness of confidentiality Should have suitable experience to undertake multi tasks Desirable criteria Experience of working within the healthcare profession. Skills, Knowledge and Ability Essential criteria Good knowledge of housekeeping and basic maintenance techniques and procedures. Good customer service skills, with the ability to respond sensitively to patient queries; demonstrating empathy and compassion. A methodical and accurate approach to work activities and capable of following procedures and systematic processes. Ability to manage time, organise and prioritise work; whilst showing initiative when working on their own and as part of a team. Ability and willingness to learn new skills and to attend training. Good team player with the ability to communicate and engage effectively with all grades of staff/patients, in busy and challenging environments. Committed and enthusiastic towards providing high service standards. Able to drive and safely handle a vehicle. Able to carry out basic measurements for rails and adaptions, change lightbulbs and fit hand rails, key boxes etc. in patients homes. Desirable criteria Use of PDA device for implementing work tasks. Knowledge of London Boroughs Southwark and Lambeth. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Katia Ribakova Job title S2GH Project Manager Email address [email protected] Telephone number 02071887188 Additional information for further vacancy details, please email Katia Ribakova for a telephone appointment.