Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Familial Hypercholesterolaemia and Coronary Risk Prevention Service at Harefield Hospital is recognised for providing the very best in clinical care and excellence for patients. Established within a tertiary cardiac centre the service offers FH genetic testing and follow-up care for adults and children at high risk of cardiovascular disease. The service also provides a highly successful, Injectable lipid lowering treatment clinic offering novel therapies to those in most need. You will be required to carry out administrative and organisational duties to support the FH service and team. Main duties of the job Administrator will be responsible for the smooth running of the FH Service and ensure nurse clinics are prepared appropriately. Administrator will be responsible for accurate processing of patient sample documentation. Administrator will be proficient in using IT systems to accessing patient records and arranging out-patient appointments / investigations as required. Administrator will be required to deal with telephone / email enquiries from patients and health care professionals, referring to nurse team as appropriate. Working for our organisation The FH and Coronary Risk Prevention team work closely alongside Professor Mahmoud Barbir and Dr Tina Khan to provide the very best of care for all those accessing the service. There is a positive and inclusive culture within the team where all are encouraged to develop their knowledge and skills through the many opportunities available at Harefield Hospital and the wider Trust. Detailed job description and main responsibilities Patient / customer care (both direct and indirect) To organise the day to day running of the FH office and provide secretarial, administrative and clerical support to the team. To be able to arrange out-patient appointments and investigations for patients where appropriate. Ensure that patients are informed accordingly. To provide correspondence related to clinical/department work where appropriate using hospital database systems and audio dictation. To ensure that correspondence is processed efficiently with reasonable time limits. To file copies of letters, reports and results of investigations in electronic records / case notes in their correct sequence. To ensure that case notes / electronic records and results of investigations are up to date and available for use by clinical staff to allow them to decide on necessary action. Maintain a separate filing system for all other non-medical correspondence where appropriate. To locate and provide correspondence for external agencies/hospitals/GPs. To assist the nursing staff with preparation of their nurse led clinics. To assist in entering data onto the FH database. Assist in the process of patient information data entry onto relevant Trust/department databases in line with departmental guidelines. Assist with departmental audit. Assist with the receipt and transfer of patient samples, accompanied by relevant documentation to the laboratory providing genotyping. Communication To deal with telephone calls, verbal messages and correspondence as required and to ensure these are passed onto the appropriate person. Liaise with outside hospitals, secretaries and members of the MDT To use tact and discretion when dealing with telephone enquiries from patients, GP’s and others. To receive visitors to the department in a courteous manner and assist as necessary. Ensure clinic appointment schedule is up to date and offer earlier appointment to patients waiting if space becomes available. Resource management To understand and assist in the process of entering or amending patient information onto the database. Maintain stock levels of stationary and restock supplies and other equipment necessary for the smooth running of the department. Adhere to departmental and Directorate procedures for the use of supplies to promote the effective and efficient use of resources. To ensure that there is a continuous supply of leaflets/booklets and all other documentation used by the FH service. To prepare FH information folders ready for nursing staff prior to cascade screening clinic. To prepare, as well as send kit and information to patients prior to telephone appointments. To keep FH nurses’ dairy. To carry out any photocopying that the service may require for its smooth running. Information management Use the Trust internet to enhance care and for professional development. Participate in the collection of audit and research data. Use relevant IT systems in the support of patient care. To access various data bases to obtain appropriate results /investigations required by the medical/nursing team for individual clinics always maintaining patient confidentiality. Other Be responsible for managing and distributing the daily post. To carry out other duties as required ensuring the smooth running of the service. To be supportive and show commitment with new developments and changes within the department. To act as a valid team member and demonstrate a flexible approach to all duties and responsibilities. Assist with presentations and poster development. To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person specification Education Essential criteria Educated to GCSE level with good written English Desirable criteria IT relevant qualification Knowledge Essential criteria Previous office / administrator experience Skills Essential criteria computer literacy, competent in Microsoft word and Excel spreadsheets Desirable criteria Experience of EPIC patient information systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Emma Neves Job title Lead Nurse for FH & Lipid Management Email address [email protected] Telephone number 01895823737 Additional information Charis Browne - FH Clinical Nurse Specialist, [email protected] Ext 85084