Location
Leatherhead

Hours
Part Time - 18 hours per week

Salary
£17,330 per annum (pro rata to £34,660 full time equivalent)

About the Role
We are recruiting a Family Support Worker to join our dynamic team at Surrey Emergency Duty Service (EDT), part of the CSPA service. This role offers the opportunity to support children and families in crisis, working within a culture of partnership that encourages families to develop their own solutions while receiving professional help.

The Emergency Duty Team operates out of office hours from 5pm to 9am Monday to Friday, and provides a 24-hour service at weekends and bank holidays, including Christmas. The team responds to critical situations related to children's safeguarding (Section 47), potential placements, family breakdowns, and other emergency children's services work.

This fast-paced, outcome-focused role requires working under pressure and multitasking confidently across various IT systems. Responsibilities include receiving incoming calls and emails, distributing tasks to appropriate staff, and undertaking visits to family homes, police stations, hospitals, and other locations to support children, young people, and families in crisis.

The nature of some calls and correspondence can be sensitive and challenging, involving abuse, neglect, or individuals at risk. Robust personal resilience is essential. You will receive a comprehensive induction, regular supervision, and support from the Duty Manager within a cohesive team environment. While working as part of a team, you will also be expected to work independently to deliver high-quality work.

Our Offer to You
26 days’ holiday (pro-rated for part-time staff), rising to 28 days after 2 years’ service and 31 days after 5 years’ service
Option to buy up to 10 days of additional annual leave
A generous local government salary-related pension
Up to 5 days of carer’s leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Access to a learning and development hub with a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents

Experience
Experience of working in a social care setting (children or adults) is required.
Experience of providing high levels of customer care and professionalism in a busy environment.
Ability to quickly build rapport and establish successful relationships with customers and partner agencies.

About you
A sound understanding of social care issues, with a basic awareness of public sector and voluntary agencies.
Excellent IT skills with the ability to use databases accurately.
Able to work autonomously using initiative as well as part of a team.
Able to travel to Leatherhead and work from home in a confidential space with access to secure Wi-Fi.
Robust personal resilience to manage sensitive and challenging situations.

Qualifications
An enhanced DBS (Disclosure and Barring Service) check for regulated activity and Children’s and Adults’ Barred List checks will be required.
No specific formal qualifications are stated, but relevant experience and skills are essential.