Location
Weybridge (Dakota), with a hybrid working pattern following induction (typically 2 days in the office and 3 days from home). Initial induction and training period requires 4 days per week in the office for up to 12 weeks.

Hours
Part-time, 28.8 hours per week

Salary
£25,327 per annum (pro rata to £31,659 full-time equivalent)

About the Role
Join Surrey County Council's Adult Social Care Information & Advice Service as an Information Officer and play a vital role as the first point of contact for adults seeking support. You will respond to enquiries from the public and professionals, providing clear, comprehensive information about local care and support services. Your guidance will help individuals understand adult social care, explore care and funding options, and navigate access to the right support.

A typical day involves managing incoming enquiries within agreed service targets, assessing urgency and risk, coordinating responses with colleagues across Surrey, and supporting emergency responses alongside police and ambulance teams. You will gather important background information from residents and families to assist partner agencies in delivering appropriate help.

This role offers a supportive and collaborative environment where you will be trusted to make informed decisions and encouraged to contribute ideas to continuously improve service quality.

Our Offer to You
26 days' holiday, rising to 28 days after 2 years and 31 days after 5 years' service
Option to buy up to 10 additional days of annual leave
Generous local government salary-related pension scheme
Up to 5 days carer's leave and 2 paid volunteering days per year
Paternity, adoption, and dependents leave
Employee Assistance Programme (EAP) supporting health and wellbeing
Access to a learning and development hub with extensive resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A meaningful opportunity to make a real difference to the lives of Surrey residents

Experience
Experience providing high levels of customer care and professionalism in a fast-paced environment
Experience dealing empathically with sensitive calls and situations
Excellent IT skills with the ability to use databases accurately and efficiently
Ability to work flexibly and effectively both independently and as part of a team

About You
A good understanding of social care and health issues, with awareness of public sector and voluntary agencies
Strong written and verbal communication and interpersonal skills
Natural empathy and sensitivity when handling potentially distressing calls
Attention to detail and accuracy when inputting information onto digital records
Enthusiastic and committed to helping residents with their enquiries and requests

Qualifications
No specific qualifications required, but a basic Disclosure and Barring Service (DBS) check for regulated activity will be required