Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Finance Directorate is currently working through significant change, bringing together the finance teams across Royal Brompton and Harefield Hospitals (RBH) and Guy’s and St Thomas’ (GSTT) following the merger of the two Trusts on 1 February 2020, the alignment with the new Clinical Groups from April 2022, and the integration of the RBH and GSTT systems. The changes will create a single unified Finance Directorate supporting the merged Trust, integrating the legacy finance directorates and creating a structure that will deliver the vision of being a best-in-class function. This role will support delivering the Finance team’s vision for the future. The focus of the role is to supervise and ensure the provision of a professional billing, administration and recharge service within the Private Patients Units of Guy’s and St Thomas’ NHS Foundation Trust. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job To supervise and ensure the provision of a professional billing, administration and recharge service within the Private Patients Unit of Guy’s and St Thomas’ NHS Foundation Trust. The post holder will be responsible for planning their own workload to ensure that weekly, monthly and quarterly deadlines are met. The post holder is responsible for ensuring that all patient episodes are billed in a timely manner and that all costs are accurately captured. The post holder will work closely with and support, Senior Finance Officers, Billing Manager, will also work closely with the Senior Finance Managers. To liaise with patients, consultants and insurance companies ensuring that a professional service is provided. To assist with all financial matters that relate to private patient income within the Trust. The post holder will be required to work cross-site between St Thomas’ Hospital and RBHH as needed. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients. Detailed job description and main responsibilities Duties and Responsibilities: Raise invoices - The post holder will be required to prepare and process invoices for private patients accurately using the ‘Compucare’ patient administration system. This will apply to both inpatient and outpatients. Data Collation and Input – The post holder will be expected to accurately collate and enter charges onto patient invoices using a number of processes and Trust systems. These include, but are not limited to EPR, RRS, Pathnet, Oracle, PIMS, CRIS and Compucare. Audit Requirements – Ensure all invoices are promptly sent to Third Parties and Patients. Scan all appropriate supporting documentation to retain on the patient’s Compucare account. Electronic Invoicing – To upload and submit insured invoices via the Healthcode billing system. Recharges/Clinician Fee Splits – to record fee-splits that are payable against patients bills. Maintain manual and computerised records of clinician payments, departmental income and costs. Prepare and agree accurate income accrual to other Directorates. Payments of Consultant fee – responsible for calculating and processing the necessary paperwork for Consultant payments and providing monthly statements. Queries – The post holder will be expected to deal with queries relating to Private Patients promptly and efficiently. This will include liaising with clinical and non-clinical staff, patients and insurers. This can be in writing, electronically, in person or by telephone. There is frequent direct contact with patients and consultants, sometimes dealing with difficult situations. Credit Notes – The post holder will be required to raise credit notes with accuracy and ensure that they are authorised appropriately and calculate refunds and prepare the necessary paperwork in accordance with Trust Standing Financial Instructions. Month End – Responsible for providing Month End information for Private Patients to the Trust Finance Team which should be completed within strict deadline timetables. Payment Collection – Collect payments if necessary. This can be cash, cheque or credit card. To ensure that the appropriate receipt is issued and that the correct Trust procedures are followed. The post holder is responsible for the petty cash float that is held in the department. Team Cover duties – provide holiday cover and support to Senior Finance Officers Band 5, within the same Private Patient Billing team. This will include, but is not limited to: raising invoices, checking payment status, reviewing reports, checking reconciliation, communicating with clinicians and admin teams. Training in additional systems might be required. Other Duties – You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management. Person specification Education Essential criteria NVQ Level 4/Association of Accounting Technicians (AAT) Technician Level or equivalent experience Desirable criteria Engaged in training for Finance qualification. Previous experience Essential criteria Good experience/understanding of working in high pressure office environment Experience of finance support or equivalent transferable experience Desirable criteria Experience of working within a hospital environment. Some customer service experience Skills Essential criteria Proficient IT skills in word/excel/outlook. Excellent written and verbal communication skills. Able to work under pressure maintaining a high level of concentration showing effective prioritisation and co-ordination of a varied workload under pressure and to deadlines. Ability to work effectively as part of a team Knowledge of administrative procedures including IT systems Highly organised with excellent attention to detail. Desirable criteria Experience in using Compucare software Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Marta Janas Job title Billing and Ops Manager Email address [email protected] Additional information Sam Holmes: [email protected] Deputy Billing and Ops Manager