Location
London

Hours
Full flexibility required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Salary
£42,000 per annum plus up to 10% annual bonus

About the Role
Novotel London Blackfriars is seeking a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within the hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. You will oversee daily Front Office operations, coordinate with Housekeeping and other departments to resolve operational and administrative matters, manage room inventory and guest arrivals, and handle VIP guests, group arrivals, and high occupancy periods with great attention to detail. Supporting revenue growth through market trend analysis and encouraging effective room upselling will also be key responsibilities. You will recruit, train, mentor and develop the Front Office team, conduct performance reviews, prepare departmental rotas, lead team meetings, and maintain high standards of professionalism and service. The role offers ongoing training and development opportunities, pension scheme, discount card for Accor Hotels worldwide, complimentary UK hotel stays (subject to availability and T&Cs), additional holidays with length of service, a recommend a friend scheme, employee advisory service, and other employee benefits and wellbeing support.

Experience
Minimum 1–2 years in a similar Front Office management role within hospitality.
Strong working knowledge of Opera Cloud.
Proven ability to multitask and make effective decisions in a fast-paced environment.

About you
Excellent communication skills.
Strong leadership qualities with the ability to motivate and develop teams.
An operational mindset with a passion for hospitality.

Qualifications
Full working rights in the UK are required to be considered for this role.