Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for a highly motivated and experienced General Manager to join and lead the Non-Emergency Patient Transport Service (NEPTS) department at Guy's and St Thomas'. This is a key role within the dynamic NEPTS department and will lead in all matters relating to the operational management of NEPTS to include the management of both in house, self-delivered and contracted out services. The post holder will be responsible for reviewing, implementing and managing all the processes to ensure that services are delivered in accordance with Trust wide policies and to ensure statutory compliance. The role will influence the strategic development of the services and the delivery and control of the service specifications within the agreed budget parameters. The role holder is accountable for the delivery of high quality and cost effective services via agreed resources and they are expected to respond to future challenges and the requirement for efficiencies while making sustained performance improvements. The role is responsible for risk management and the implementation of consistent operational service standards. The post holder will deputise for the Associate Director NEPTS when required. Main duties of the job Operational Performance Management To have an up-to-date, expert level of knowledge and understanding of non-emergency patient transport services both in managing in house self-delivery models and those provided by external contractors. Lead on the operational development of patient transport, ensuring an integrated approach with a range of departments and contacts across the Trust to ensure that customer requirements are delivered. Human Resource Management Manages all staff and ensures that all teams meet their set objectives and that staff have excellent opportunities for fulfilling their potential through development. Develop workforce plans which anticipate service changes and developments which address recruitment, retention and workforce supply issues to minimise impact on the delivery of services. Financial Management Responsible for the setting and control of service budgets, regular forecasting, and achievement of all financial objectives set out within the business plans. Ensure that all staff in patient transport for which post holder is responsible, comply with the Trust’s Standing Financial Instructions. Information Management Overall responsibility for the “Cleric” patient transport booking system, ensuring that the system is maintained, developed and produces information that is relevant and accurate. Working for our organisation Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas’s sites including Renal and cancer services. We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Person specification Qualifications Essential criteria Masters degree or equivalent professional qualification or demonstratable relevant experience. Demonstrable knowledge of NEPTS service management. Experience Essential criteria Evidence of managing NEPTS at a senior level in a large, complex healthcare environment, including staff management, financial management and change management. Demonstratable success in delivering change and performance with and through teams by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback. Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands. Ability to manage and deliver to deadlines and within resources. Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working. Desirable criteria Knowledge and understanding of the changing NHS environment. Skills Essential criteria Expert knowledge of NEPTS operations. Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships. A commitment to improving patient transport services through an ability to sustain a clear performance focus on achieving demanding goals. Knowledge of contract management. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name John Brockbank Job title Associate Director NEPTS Email address [email protected] Telephone number 02071887188