Location
London

Hours
Hours will be based on a 24-hour operational schedule with flexibility required, including night shifts as needed.

Salary
Negotiable

About the Role
Reporting to the Director of Events Sales, you will be responsible for booking, upselling, and organising private dining and group events within Raffles London. You will work closely with Heads of Departments and operational teams across the hotel to understand and act on guest requirements. This role involves managing budgets, developing a client base, handling payments and invoicing, and following up after events. You will maintain up-to-date knowledge of hotel restaurant procedures and events, effectively handle guest queries and concerns, and consistently exceed guest expectations. Additional responsibilities may include covering for line managers or senior employees and working in different departments or restaurants as required.

Leadership
You will provide leadership and guidance to the team when required, encouraging creativity and innovation while recognising contributions. You will foster a positive team environment by supporting colleagues, discussing operational issues, and demonstrating humility by taking responsibility for mistakes.

Health and Safety
You will ensure all hazards are reported and rectified promptly, be fully conversant with departmental Fire, Emergency and Bomb procedures, and ensure the safety of all persons and property by adhering to laws and anticipating hazards. You will promote general awareness of health and safety in all departmental tasks and activities.

About Raffles London
Raffles London at The OWO on Whitehall is a landmark Grade II* listed Edwardian building transformed into a luxury hotel with 120 rooms and suites and 85 branded residences. The hotel features nine restaurants, three bars including one by chef Mauro Colagreco, a Guerlain spa, Pillar Wellness, and a grand ballroom with a 600-seat capacity. Raffles is renowned for its heritage, luxury, and exceptional guest experiences, inviting guests to arrive as visitors, leave as friends, and return as family.

Employee Benefits
Enjoy exclusive colleague perks including complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, 28 days holiday plus additional days for service, staff meals while on duty, free uniform dry cleaning, employer pension contribution, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity work, internal learning and development programs, fun team events, employee benefit card with discounts at Accor and Raffles outlets, and worldwide development opportunities across Accor’s brand portfolio.

Our Values
Respect: valuing needs, ideas and individuality with fairness and dignity.
Excellence: making genuine connections and cherishing opportunities to make people feel special.
Belonging: celebrating differences, supporting each other and standing together.
Empowerment: taking initiative to create unforgettable experiences.
Integrity: building trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives and welcomes candidates from all backgrounds.

Application Process
After applying, candidates will receive an email from our partner AssessFirst to create a profile and complete a questionnaire, which is mandatory for consideration. We aim to respond promptly; if you do not hear from us within two weeks, please assume your application was unsuccessful at this time.

Experience
A proven track record of providing high levels of service under pressure. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance. Understanding and willingness to contribute to a 24-hour operational schedule including night shifts. Ability to remain composed under pressure and provide leadership and guidance to the team. A proactive, creative, and supportive team player who takes responsibility for mistakes and encourages innovation.

Qualifications
Not explicitly stated, but a background in luxury hospitality and event management is implied. Willingness to work flexible hours including nights and perform manual handling tasks such as pulling, lifting, and pushing is required.