Location
London - The Hoxton, Shoreditch

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
Join us at The Hoxton, Shoreditch, the original Hoxton where we do things a little differently. This vibrant hotel offers 210 rooms, The Apartment meetings & events concept, and an open lobby, café & restaurant that captures the energy of Shoreditch.

As Guest Service Manager, you will support the day-to-day running of the Front Office, leading and inspiring our reception team to deliver a memorable, effortless Hox experience for every guest—from arrival, throughout their stay, to departure.

You will lead by example, keeping your team motivated, empowered, and confident in providing exceptional service, while being a go-to person for any questions. You will contribute to the business success by managing room rates, overbooking levels, and ensuring a full and happy house.

Ensuring smooth operations and a sharp appearance, you will work with your team to quickly resolve any issues that arise, maintaining the high standards The Hoxton is known for.

Experience
Previous hotel or leisure experience in a similar guest service or management role is essential.
Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
- Passionate about hospitality, whether it’s a drink, a meal, an event, or a comfortable stay
- Positive and impactful in your interactions, leaving guests with memorable experiences
- Approachable and team-oriented, leaving egos at the door and focused on getting things done
- Open to trying new approaches and embracing a dynamic work environment
- Someone who enjoys working hard, supporting colleagues, and having fun along the way

Qualifications
No formal qualifications are specified, but a genuine passion for hospitality and a proactive attitude are essential.