Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you ready to make an impact in a dynamic, high-performing team dedicated to compliance across soft services? Do you have a background and experience working in leadership of exceptional service provision? Do you want to join a team of professionals who are passionate about maintaining high standards for our patients, visitors and staff? so, we would like to hear from you as we are looking for an amazing Head of Compliance (soft services) to join our team. Main duties of the job This is a role which will be key to the Trust’s role as leader and influencer in South East London and to achieving Essentia’s strategic ambitions. The role is a crucial post in ensuring that GSTT is compliant with legal and statutory requirements for all soft service provisions across a complex and multi-site organisations. The postholder: • Be the Trust’s lead expert for soft services compliance providing expert professional advice to the Essentia Executive on all current legislation. • To develop and lead on policies, strategies and for implementation of the Trusts’ soft services annual mandatory programme. • To continually improve reporting systems in order to maintain a safe environment for patients and staff. • Acts as emergency manager during major incident for recovery planning purposes. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits. Interest free Season Ticket Loan Long Term Service Awards Subsidised on-site nurseries and childcare vouchers A comprehensive staff health and well-being programme, '5 ways to a healthier YOU' Ride to work scheme Employee assistance programme Free stop smoking service Detailed job description and main responsibilities Compliance • Lead the food safety and environment & QMS teams to ensure all Essentia soft services are meeting the requirements as set out in legislation, ensuring that legal compliance is maintained under the current codes of practice. • Oversee regular all site audits for all departments across the entire GSTT estate. • Oversee the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with agreed standards, other trust-wide policies and processes and best practice requirements. • Advise Director of Compliance & Assurance, Essentia Leadership Team, Trust Board and Senior Management as required on all current soft services legislation, ensuring that legal compliances maintained under the current codes of practice. • Oversee legal compliance is maintained as required as required by various Acts of parliament and local by laws. • Develop long term management plans, procurement strategies for the Trust that are ongoing and related to the 5-year development plans. • Ensure that changes in industry are monitored for any potential improvement to compliance in all soft services provisions as appropriate. • Liaise and support the Capital Projects team for (Capital projects) to ensure that all proposed new, consider soft services requirements prior to tendering and installation. • Maybe required to advise external partners, NHS Trusts, and agencies on all Trust soft services related operational requirements. Quality Management Systems • The post holder will be responsible for all elements relating to an internal Quality management System (QMS) across Essentia and on all sites both acute and community and will provide expertise and specialist advice as required ensuring alignment to Essentia strategic objectives. • Lead a function that pro-actively ensures non-compliance found throughout the internal audit process is logged as a QAR and proactively support service managers to ensure follow up actions are completed and closed out. • Lead the policy implementation and development of quality management system implementation. Including service policy within directorate and the Trust. • To lead on the delivery of internal audits and report outcomes through PRMs and Essentia quality and assurance structures. To work alongside operational managers to influence a positive approach to corrective measures identified in audits to create stronger assurance in the delivery of consistent methods of work and service standards. Leadership • Lead the team and self by example modelling the Trust values and behaviours, ensuring that equality, diversity and inclusion objectives of the trust are championed, supported and implemented. • Ensure that team structures and individuals employed within the various services are organised to achieve maximum effectiveness in delivering Trust, Clinical Groups and Essentia objectives. • Develop and lead a team that will drive and support high performing business performance based on sound and relevant data. • Ensure that staff are effectively managed and developed within a performance appraisal framework including personal development plans, to ensure an efficient, engaged and highly motivated workforce. • Ensure compliance with all mandatory training and optimal completion of Trust/NHS staff surveys. • Actively promote good communication and employee engagement throughout the Essentia workforce, exemplifying the values and behaviours of the Trust and the Essentia Way. • Promote effective leadership to Essentia staff, encouraging ‘one team’ working and breaking down management barriers and divisions that have developed over time across Essentia. • Responsible for the recruitment, induction, training and development for all accountable staff, including objective setting, motivation and appraisal, and to be responsible for all performance issues relating to the team. • Invest in the development of all directly accountable employees on an equitable basis and promote career progression. • Provide visible leadership to promote a fair and just culture that ensures that Essentia is responsive to the needs of diverse staff. • Contribute to talent management and succession planning across Essentia. HR • Lead the development of a positive and organisational culture that promotes GSTT Values and Behaviours, staff engagement, employee wellbeing and high performance, and continuing professional development. • Champion EDI across GSTT, ensuring that all functions are inclusive and promote equity, belonging and intersectionality. Corporate responsibilities • Represent Essentia at Trust level senior management meetings as necessary. • Represent Essentia and the Trust at ICS, Regional and National levels as and when • Actively promote and champion the equality, diversity and inclusion ambitions of the Trust and Essentia. • Participate, and on occasion lead, negotiations with external providers and enhance the Essentia brand working in conjunction with other colleagues. • Participate in the performance management of Essentia at corporate level. Performance Management • Work within a performance management framework, ensuring that clear performance measures are in place across the team, and manage a process of continuous improvement in relation to service delivery, identifying innovative approaches and best practice. • Analyse performance across the Trust’s entire asset base in relation to performance targets and strategic objectives, developing strategies and business plans, providing advice in areas where expert opinion differs. • Be accountable, and hold staff accountable, for the delivery of all agreed objectives and outcomes for the Trust, Essentia and any external clients or partners. Ensuring that effective action is taken as appropriate, where performance is at risk of falling below expected standards. • Ensure that appropriate strategies, plans, delivery and implementation frameworks are in place to ensure that an excellent environment for patient care is maintained at all times, formulating and adjusting plans and strategies in anticipation of complex environmental and political changes. Financial Management • Ensure that services are delivered so as to achieve value for money and meet all financial targets. • Ensure all staff comply with the Trust’s financial standing instructions and financial procedures, and work to the highest standards of probity and integrity. • Responsible for departmental budgets, ensuring adherence to in year budget spending limitations. • Manage budget and procures physical assets; purchases assets and selects suppliers, including the purchase of ancillary equipment & materials. Responsibility for Policy and Service Development • Implement policies as required and contributes to policy and service development as a member of the Essentia leadership team, as appropriate. • Identify process improvements and assignments to respond to organisational and/or policy changes and initiatives more effectively. • Development of audit programmes across all GSTT sites. • Development and implementation of key agreed performance indicators and benchmarks of performance. • Develop and maintain effective project reporting to the Operations Board and Sites through the PRM process. • Ensuring all audits are carried out effectively and in a timely manner in accordance with current legislation, NHS standards and National guidelines. • Ensure that all procurement for new monitoring systems and technology are managed and delivered to agreed parameters of time, costs and quality in accordance with the Directorate’s agreed procedures and Trust’s standing financial instructions. Other • From time to time, to provide support to Essentia colleagues undertaking other duties as required, which are consistent with the grade and nature of the post. The role includes work on special projects as they arise. • Strict adherence to departmental health and safety regulations and requirements. • Any other duties appropriate to the role. • Requirement to work at any other site used by the Trust, partners or clients. • The successful applicant will be required to work on site 4 days per week. Person specification Qualifications/Education Essential criteria Master’s Degree or equivalent experience gained within soft services management. Professionals/ Statutory Registration Essential criteria Registered with a recognised professional body. Previous experience Essential criteria Substantial experience of operating in a senior soft services role in an estates and facilities context. Significant experience of development of Soft Services Policies and Procedures including the introduction of innovation in service delivery Significant experience gained in the process to ensure legal compliance in accordance with the various Acts of Parliament and Local by-laws required under health & safety an appreciation of the intricate language of legal documents etc Substantial staff management experience which will include external contractors and their effective management. Demonstrate a good knowledge of budget/financial Management Fully conversant with the statutory and legal requirements that impacts on building owners and occupiers Skills & Abilities Essential criteria Ability to analyse complex problems and to develop practical and workable solutions to address them. Ability to prioritise work in the face of competing demands. Ability to establish strategic direction and tactical delivery plans by establishing clear work priorities, effective delegation, and performance management and review. Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individual and teams to achieve departmental targets. Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery models. Sound political judgement and astuteness in developing and working with complex policies. Excellent inter -personal and communication skills. Ability to write complex reports, business cases and policies. Good work ethic personally organised and self -motivated Additional Essential criteria Commitment to the Essentia Way - working together, doing it well and looking after each other Commitment to Equality and Diversity for all and with a demonstrable leadership capacity in inclusion. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Noel James Job title Director, Compliance & Assurance Email address [email protected] Telephone number 07770 641349