Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Only internal candidates will be considered. Interview dates to be confirmed. As a Head of Digital Transformation, your role will be crucial in driving innovation and maximizing the value from your organization’s digital investments and ensuring that the use of digital technologies, robotic process automation and data enhances our healthcare delivery, patient experience, and operational efficiency. Here are some key responsibilities: Strategic Planning: Develop a comprehensive digital transformation strategy aligned with the organization’s goals. Change Management: Lead change initiatives to integrate cutting-edge digital solutions within the organization. This involves fostering a collaborative work atmosphere, understanding business processes, and recognizing shift signals. Digital Optimization: Oversee teams using agile, data-driven, and digital solutions to enhance patient care, reduce inequalities, and support staff workload and decision-making. For instance, working with Epic analysts to deploy new EPR functionality and leading remote care programs. Leadership: Grow a community of practice, provide leadership, and manage change to ensure successful digital transformation. Operational Efficiency: Leverage digital technologies, robotic process automation, and data to enhance healthcare delivery, patient experience, and operational efficiency. Main duties of the job Working closely with CITI leadership, clinical groups, technical teams, corporate services and external stakeholders, the post-holder will be responsible for: The design, planning and delivery of a comprehensive digital transformation agenda/ strategy, in alignment with the hospital's objectives and NHS guidelines. Leading a portfolio of large and complex programmes in digital transformation Foster a culture of innovation and continuous improvement within the digital teams and provide ongoing development, including expansion where feasible Oversight of the budget and benefits of our digital programmes Staying abreast of emerging digital technologies and healthcare trends to keep the hospital at the forefront of innovation and securing access to technologies that can enhance the scope and impact of our programmes Manage relationships with technology vendors and partners to ensure the hospital benefits from the latest digital solutions. Collaborate with clinical and administrative departments to identify opportunities for digital transformation. Ensuring widespread engagement of key stakeholders as an essential factor in both the identification of new opportunities and the successful implementation of solutions Bringing into closer collaboration our automation programme with the Epic programme and our artificial intelligence teams For full details please see Job Description and Person Specifications. Working for our organisation The Centre for Innovation, Transformation and Improvement (CITI) at Guy’s and St Thomas’s was founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and developing the Trust’s strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients. CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core improvement methodologies. CITI aims to improve the rate of adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors and key NHS Stakeholders. Detailed job description and main responsibilities Senior Management for the CITI team Together with the other members of the senior CITI Delivery team, develop management and operational processes to govern, monitor, track and report on the activities of the function. Design, facilitate and lead team meetings and regular meetings with other stakeholders including external agencies and partners. As a member of the CITIs senior leadership team work to develop communication tools which serve to engage employees and create transformation and improvement opportunities and conversation at all levels in the Trust. Support the CITI prioritisation process for transformation and improvement opportunities that sit in the pipeline of initiatives for CITI. Work with others in CITI and senior multi-disciplinary staff on pre-empting problems and misunderstanding in relation to the CITI offering, and in particular around transformation. Provide senior level transformation, change management and programme management expertise with specific responsibility for delivering the vision for the digital transformation component of CITI. Lead for Digital Transformation portfolio Develop the governance arrangements for the digital transformation portfolio to provide the appropriate senior-level and regularity of oversight that will drive delivery on time and in budget whilst mitigating any risks to services Take the organisational lead for key change initiative where the complexity and/or cross organisational impact (incl. financial) requires senior and experienced leadership to ensure delivery, especially where there is a digital innovation component to the initiative. Assess complex situations and the options available for improvement, including where digital innovation could be implemented Plan and organise a broad range of complex activities that will lead to delivery of the programmes’ objectives, covering business analysis, staff modelling, business case development and the introduction of new ways of working. Work effectively and collaboratively with all levels of the organisation acting as a subject matter expert, advising the Executives and other senior leaders on digital transformation and programme management topics. Lead workstream meetings with senior operational and clinical Trust personnel in attendance Develop strong working relationships with senior stakeholders, ensuring they are regularly updated in a clear, concise and professional manner Develop and maintain credible project documentation, including plans, governance and board papers Lead and work with others to understand and track complex interdependencies and delays between different parts of the service or programme Identify key risks and issues and develop management plans, accordingly, including escalation to executives Capture lessons learned to inform the shape and delivery of the later lifecycle of the initiatives as well as new initiatives. Take a structured approach to stakeholder engagement, ensuing a targeted approach based on individual and group drivers and interests Maintain concentration on several projects simultaneously, which may entail a variable work pattern, to ensure accuracy of information and attention to detail Provide effective leadership to multiple, long term strategic plans for sustainable service development, improvement and transformation at service and Trust level. This will involve working across Trust and wider boundaries, in new and existing areas of change, complex interdependency mapping and managing both fixed and ambiguous requirements such as detailed business planning targets and large-scale change programmes. Responsible for digital transformation and change projects that will be associated with multi-million pound financial benefits Responsible for managing and assessing a complex range of data and making informed recommendations which are focussed on outcomes that meet external and internal customers’ and patient needs. Design innovative and workable approaches to gathering information and data collection systems. This will include information gathering where data is difficult to get and interpret. Use data-driven presentations to challenge existing work practices and beliefs for varying audiences. Produce written documentation, including status reports, information/data/reports as required for service and clinical management up to Executive level, bids for funding and explanations of technical and complex issues. Ensure communication is appropriate for target audiences. Make recommendations and present findings at all levels throughout the Trust. Responsible for the development of solutions that meet the specification of the end user/client. Communication Present often highly complex, sensitive and contentious data to senior stakeholders (including large groups at senior leadership team meetings) in the Trust about the opportunities afforded by digital transformation and the impact of our existing initiatives, some of which may affect the roles of staff. Present at large staff briefings to garner enthusiasm for and disseminate information about our programme, often requiring a high degree of clarity of thought and sensitivity of language Represent the Trust at conferences and other events, sharing the approach and progress of our programme in order to boost our reputation and forge relationships with potential external partners Liaise and negotiate with external suppliers and partners, whose technology or support we may be using or could benefit from in the future Prepare and submit papers to internal governance, including the programme steering committee, to a high degree of quality and in good time Ensure other members of the CITI team are informed about the nature of and progress on the digital portfolio through team meetings Identify opportunities for increased communication and engagement, working with the internal communications team and workstream leads Effective stakeholder management across different departments and at all levels, maintaining relationships with key and high-profile stakeholders, such as key strategic regional and national policy makers. Policy & service development Develop Trust-wide policies on automation, including how and when Robotic Process Automation can be deploying within and with Epic in a safe way, in line with national and local guidance Develop new service models for remote care pathways which will implement these technologies in a safe and effective way Work effectively and collaboratively with all levels of the organisation acting as a subject matter expert, advising the Executives and other senior leaders on digital transformation developments. Build organisational continuous improvement capability based on sharing information and learning. Ensure policies and processes that govern the implementation of digital technology are adhered to at all times, including information governance and information security regulations and policy. Maintain up to date with the latest national policies and guidance, and the latest developments internationally in health tech, automation and artificial intelligence Undertake research into key areas of clinical care, digital technology and process redesign to identify new opportunities for improvement and productivity Undertake analysis of Trust performance data to identify inefficiencies that could be addressed through the use of digital innovation Support the delivery of the digital portfolio of programmes across CITI by making use of quality improvement methodology, including: Designing and facilitating workshops and activities to ensure engagement and collaboration Developing implementation plans that draw on principles of continuous improvement Using data and analytics to inform the direction and substance of transformational initiatives Using a wide range of communication skills to win hearts and minds on sensitive change issues, including building close relationships with members of staff at all grades Ensure that the human resources implications of transformation initiatives are considered through the change process, working with and bringing in colleagues from HR Have direct contact with patient and service user representatives to ensure Delivery initiatives, and in particular digital innovation related changes, are delivered with coproduction and collaboration at their core. Resource management Be responsible for holding both the pay budget of the team, consultancy spend where appropriate, and technology spend (capital and revenue) Develop and directly manage the implementation of the portfolio of digital programme(s) and plans, ensuring that programme objectives are delivered within budget, on time and to the standard and quality required. Work with clinical groups and corporate (Human Resources and Finance) colleagues to identify and quantify any resource implications or needs of the initiative Ensure that such financial implications are managed, monitored and escalated appropriately Flag to the CITI Director where the programme resources do not meet the needs of delivery Work closely with teams and the finance department to identify and record pay and non-pay savings that can be achieved as a result of service redesign and subsequently, to work with managers to ensure that the savings are achieved Act as Budget Holder and maintain a balanced delegated budget for a number of programmes, including the understanding and implementation of standard financial instructions. Represent the Director of CITI at finance meetings and oversee the wider CITI team budget, escalating risks to the Director of CITI as appropriate. Please see Job Description and Person Specifications for full information. Person specification Knowledge/Qualifications Essential criteria Educated to master’s degree level or equivalent experience working at a senior level. Evidence of progressive and continuing professional development. Formal qualification in project and portfolio management and change techniques. (e.g. Agile, PRINCE, MSP). Desirable criteria Formal qualification in Lean or other relevant improvement methodology. Formal qualification in six-sigma. Skills Essential criteria Using advanced analytical skills to assess highly complex situations, appraising a range of options by analysing multi-faceted data, measuring impacts on stakeholders and thorough needs assessments and making decisions where opinions differ/no obvious solution. Demonstrably strong communication skills for delivering highly complex, sensitive or contentious information to a range of stakeholders both internal and external to the organisation (including outside the NHS) at a very senior level, including large groups at events, leadership meetings or all staff briefings. Experience of influencing staff at all levels and across professional groups to ensure that project objectives are owned by all members of the team, including users and stakeholders. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo. Motivational skills to encourage collaborative working to improve services where there may be resistance to change. Ability to develop strategic longer-term plans to consider improvement opportunities across the organisation and the wider health economy, over time, accounting for uncertainty. Ability to present verbal information clearly, grammatically accurately, concisely, persuasively and professionally Ability to concentrate intensively with acute attention to detail when scrutinising documents and analysing statistics, despite competing priorities and demands Ability to analyse data sets to inform the development of improvement initiatives, identify areas for collaboration, draw conclusions and share these in a clear fashion with stakeholders. Ability to develop surveys and audits to monitor and evaluate implementation of digital transformation projects. Ability to demonstrate a highly organised and structured approach to work, including the use of implementation plans and reporting. Ability to plan and implement new ways of working to support collaboration for improvement. Ability to identify risks, anticipate issues and create solutions and to solve problems in relation to project or service delivery. Ability to manage budgets for programmes, monitoring expenditure and ensuring they are delivered on time and in budget. Ability to manage contracting for digital technology assets used across multiple services. Ability to manage resources and co-ordinate work carried out by different people and organisations. A credible opinion former with strong influencing skill; able to negotiate deliverables and timelines at all levels of the organisation. Follow and implement organisational policies. Competent in the use of Robotic Process Automation technology, Power Apps, MS Office suite, including MS Excel, PowerPoint and Project. Good interpersonal and communication skills in line with the Trust’s Core Behaviours and wider NHS values Ability to work autonomously and with initiative, providing specialist advice to the organisation, working to tight and often changing timescales Ability to work collaboratively as part of a team, and build healthy working relationships, communicating effectively and sensitively with others Ability to be decisive and work well under pressure, remaining objective in emotive situations Awareness of own limitations & when to ask for help Ability to recognise and value cultural and other differences, using them positively Experience Essential criteria Specialist knowledge of a range of digital innovations including robotic process automation and artificial intelligence technologies, low code software, and natural language processing, and their application in a healthcare setting. Specialist knowledge in the design, development, implementation and management of digital innovation, service improvement and change management in a healthcare environment with the ability to make recommendations using their expertise to shape strategy and policy development. Knowledge of the healthcare landscape, including the financial and performance management framework and an understanding of implementing digital innovation in this context.. Specialist knowledge on themes of opportunities for improving quality, safety and productivity of care. Experience of delivering innovative healthcare service development/improvement initiatives including the use of new technologies. Experience in managing and leading successful projects to improve quality and/or efficiency of service delivery, with demonstrable quantitative and/or qualitative benefits, within a specific timescale. Experience of building relationships, working closely and effectively with senior operational and clinical leaders, using diplomacy and negotiation skills to effect change where there may be resistance. Experience of presenting in a written format, through report writing and presentations for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge in an understandable format for a variety of audiences. Experience in dealing with a range contentious matters in a highly emotive atmosphere, with conflicting opinions, requiring a consistently high degree of support, persuasion and advocacy and an awareness of major policy objectives and performance targets. Experience of managing a broad range of complex activities, with a mixed and varied workload of conflicting priorities. Experience of recruiting, developing and leading a team, to deliver complex programmes, including motivating, developing, coaching and reviewing performance. Significant experience of providing specialist advice to a range of professionals and in a range of environments. Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas, specifically the South East London structures, strategy, vision and policies. Significant experience working across multiple organisations to secure change; a proven track record of overcoming obstacles to change and facilitating progress of projects. Experience working in / with complex clinical environments. Transformation and change management experience using digital tools and automation, with evidence of having led significant programmes of work and service improvement initiatives against strategic objectives and analysing performance of implemented changes, some of which should have been delivered in a health care or health service environment.. Desirable criteria Strong understanding of core Trust systems. Experience of using advanced Microsoft Excel functions. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Laura Gudefin Job title Associate Director of Delivery Email address [email protected]