Job overview An exciting opportunity has arisen for Band 2 - Transportation clerks to join the Health Records team. We are looking for dedicated and enthusiastic individuals with excellent interpersonal skills, attention to detail and great customer service skills. You should have the ability to prioritise your workload and communicate at all levels. Candidates will be expected to work across all sites and will spend 95% of their day standing / walking. Please Note: Interviews will be held on Friday 10th May 2024 Main duties of the job The post holder will work as part of the health records team providing a collection and delivery service as well as carrying out first line quality checks. He/she will be responsible for the collection of paper health records and the delivery of document wallets around the Trust, ensuring documentation collected has the correct label / barcode attached. 08:00-16:00, Monday to Friday (37.5 hours per week) Working for our organisation Guy’s & St Thomas' (GSTT) is one of the largest hospital trusts in the country. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Royal Brompton and Harefield hospitals became part of Guy’s and St Thomas’ in February 2021, bringing together world-leading expertise and research in heart and lung disease. Detailed job description and main responsibilities The duties and responsibilities listed below are representative of the Transportation Clerk role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Health Records Duties To maintain a professional attitude towards users of the department and its service at all times To collect and / or deliver day forward documents from specified areas within the Trust daily To ensure each document has a patient label / barcode attached at point of collection To ensure all issues identified at the point of collection are articulated to the appropriate staff member for immediate remedial action To ensure that no document wallets leave the department in a dilapidated state Work with team colleagues and supervisors to achieve deadlines Practice a flexible approach to tasks and job content to meet the service timetables Respond to working in a fast moving team environment To adhere to the Trust and departmental Health and Safety polices and procedures when moving and handling documents, whether individually or boxed by using the manual aids provided. (e.g. trolleys, steps or ladders) To ensure transportation trolleys are kept in good working order, safely stored overnight To ensure that attendance at personal mandatory training is up to date To participate in the Trust Appraisal Scheme Communication Use quality customer service skills when collecting and delivering documents, in line with the Trust’ values and behaviours Ensure that all requests for collections / deliveries are dealt with in a courteous manner To deal with ad hoc requests across the Trust in a timely manner and collect / deliver within the agreed timescales Person specification Knowledge Essential criteria Educated to GCSE level or equivalent Desirable criteria NVQ in customer service Previous Experience Essential criteria Previous experience working in and NHS environment Previous experience in a very busy environment Desirable criteria Previous experience within a health records setting Experience of handling and moving health records Skills Essential criteria Good written and verbal communication skills Ability to communicate with staff at all levels of the organisation, in a confident manner Desirable criteria Knowledge of the Data Protection Act 2018 and the importance of confidentiality Excellent customer service skills both in person and on the telephone Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Ayo Iyiola Job title Health Data Quality Manager Email address [email protected]