Location
Holborn, London, UK

Hours
Full Time - 40 hours per week

Salary
£14.80 per hour

About the Role
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are looking for a Hospitality Assistant who strives to exceed expectations at every turn. Join a trailblazing hospitality company that values exceptional experiences and unforgettable moments. You will be supported in an inclusive environment that encourages growth and celebrates diversity, with ongoing training and a guaranteed good work-life balance.

This role involves supporting, monitoring, and serving all food and drinks to customers, clients, and guests, as well as clearing throughout events. You will ensure clean furniture, dining tables, and chairs are available and presented to the highest standard. Responsibilities include cleaning and polishing cutlery, glasses, and crockery, preparing food and beverage requests in designated meeting spaces, working independently with initiative, serving guests with a genuine and positive demeanour, working on licensed bars, using coffee machines, assisting with ordering and deliveries, and managing linen and equipment for events. Comfort serving at fine dining events is preferable but not essential.

Benefits
28 days holiday including bank holidays plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays & cinema
Wellbeing hub and employee assistance programme
Cycle to work scheme

Experience
Previous experience in a café or hospitality setting is desirable but not essential. Experience serving at fine dining events is preferable.

About you
Friendly, outgoing personality with a great work ethic and a positive attitude. You are a people person with excellent listening and verbal communication skills. Customer focused with a passion for delivering outstanding service. Supportive team player with a collaborative attitude. Ability to adapt to challenges with a solution-oriented mindset. Strong memory and attention to detail. Thrive working within a collaborative and inclusive team environment. Committed to upholding BaxterStorey’s core values and company culture.

Qualifications
Excellent product knowledge of food and beverages. Strong communication and interpersonal skills. Proven ability to take initiative and work independently. Excellent timekeeping and organisational skills. Strong presentation and customer service skills. Food Hygiene Certificate or willingness to obtain one. Basic maths skills for inventory management and cash handling. Physical stamina to stand and move for extended periods. Flexibility to work various shifts, including occasional evenings for events. Some knowledge of food safety and sanitation practices is desirable.