Location
Holmes Road, Camden, London

Hours
36 Hours per week (Full Time)

Salary
£38,923 - £43,749

About the Role
As a Housing Repairs Co-ordinator, you’ll be at the heart of our Housing Repairs Contact Centre. You will manage all incoming and ongoing customer contact, planning and scheduling responsive repair works from start to finish. From booking appointments and allocating jobs to our trade staff, through to monitoring progress and ensuring works are completed, you’ll make sure our residents get a first-class service every time. You will be the first point of contact for trades staff and contractors, keeping everything on track in real time. This is a busy and rewarding role where no two days are the same – and where your work directly improves the day-to-day lives of our residents.

Additional Information
Flexible working options are available and open to discussion. Come and meet us at our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us. Drop in any time, we’d love to see you!

About Camden
At Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to radical social change, creativity, and innovation. Join us, and you’ll help decide a better future for everyone.

Experience
Experience in a busy contact centre or scheduling role is essential. Confident handling high call volumes while providing excellent customer care. Ability to diagnose and raise repairs accurately using IT systems.

About you
You work well under pressure and thrive in a fast-paced environment. You enjoy working with others to solve problems and improve services. You communicate clearly and warmly with residents, colleagues, and contractors. You are flexible and able to work to shift patterns when needed.

Qualifications
Specific qualifications are not stated, but relevant experience and skills in customer service, scheduling, and IT systems are required.