Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
We are looking to appoint an ICT Technician to join the central IT team at the Harris Federation, a leading education charity with 51 primary and secondary academies across London and Essex. The Federation educates approximately 38,000 young people and is committed to closing the gap between children from disadvantaged backgrounds and their peers. The central team provides vital support across multiple departments including finance, HR, data, estates management, and talent development, ensuring the smooth operation of all academies.

Your key responsibilities will include providing outstanding IT support and managing IT projects for staff and students across the academies. You will log, investigate, and resolve IT support requests within agreed SLA timeframes, or escalate where necessary. You will image, deploy, and maintain Windows 10 PCs, laptops, tablets, Apple Macs, iPads, and peripheral equipment such as scanners, printers, interactive whiteboards, and projectors, ensuring all hardware is tested and ready for use. You will install and test new software and updates, ensuring compliance with licensing regulations. Additionally, you will support on-site infrastructure elements including physical and virtual servers and networking devices to maintain network availability and security. Administration of user login accounts, distribution and security groups will also be part of your role, ensuring appropriate access for staff, students, and trainee teachers.

The role offers the opportunity to work within a highly successful multi-academy trust, contributing to the administration and operational development of its IT services in a fast-paced and dynamic environment.

Experience
- Good knowledge and recent experience of Microsoft Windows 10, Office 2016, Office 365, Apple OS, and desktop-related software products.
- Experience with Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access, and security solutions.
- Administration of Active Directory login accounts, distribution, and security group membership within Windows Server 2012 Active Directory.
- Supporting Windows 10 PCs, laptops, tablets, and Apple products such as iPads and iPods in an educational or corporate environment.
- Significant recent experience in a client-facing IT service and support role, preferably within a primary or secondary school.

About you
- Excellent troubleshooting skills with a clear, analytical approach to problem solving.
- Self-motivated with a can-do attitude and strong commitment to delivering high-quality results on time.
- Ability to self-manage, organise, and prioritise tasks effectively under pressure.
- Professionally presented, flexible, adaptable, and able to handle the demands of a customer-focused ICT support role.
- Confident communicator with excellent verbal and written communication skills, able to engage with all levels of stakeholders and colleagues.

Qualifications
- Ideally hold relevant Microsoft and Apple qualifications to support your experience.
- Good knowledge and understanding of the ITIL framework, preferably supported by an ITIL Foundation qualification.