Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen within the Theatres, Anaesthesia, and Perioperative Medicine (TAP) Directorate for an Information Officer based at Guy’s Hospital. We are seeking a motivated, enthusiastic, and well-organised individual who thrives under pressure and consistently meets deadlines. As an Information Officer, you will provide high-quality data management support to two Data Managers responsible for overseeing the theatre data system. You will be responsible for using and maintaining essential databases within the theatre management system, which includes activities such as session creation and modification. Additionally, you will run a variety of internal data quality reports to ensure the accuracy and integrity of the data. Ideal candidates should have proven experience working in an academic or clinical environment and possess an understanding of Epic, the electronic patient records system used within the Trust. If you are looking for a role where you can make a significant impact within a dynamic team, we encourage you to apply for this position. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job The post-holder will provide high-quality data management support and will be responsible for using and maintaining theatre data systems, focusing primarily on data entry, validation, and report preparation. They will play a key role in supporting Epic users, ensuring their proficiency in navigating the system within and beyond the Theatres setting. Essential to the role is possessing excellent attention to detail and proficiency in Excel for effective data management. The post-holder will analyse a variety of user requests, applying judgement and expertise to determine solutions, with a readiness to escalate issues when necessary. They will also serve as the primary contact for resolving all queries, including those received via telephone and written correspondence concerning data management and system navigation. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Detailed job description and main responsibilities Professional Responsibilities • Proactively manage information request from trust staff including first point of contact for support and advice on manual and ad-hoc information collection issues. • Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. Escalate where appropriate. • Act as the first point of contact for resolving all queries; this includes telephone and written enquiries regarding data. • Advise on the interpretation of data and of reports, providing explanation and clarification as required • Responsible for planning and organising work load to meet operational requirements • Provide correspondence, letters, emails and other documents from written copy, follow verbal instructions and generate own correspondence as required • To provide advice and regular training on data management to a range of staff groups. Information management • Responsible for modifying and validating the databases and to support any development work. Maintain databases and ensure their security and compliance with the data protection act. • Accurately and efficiently enter data on to current databases. This will require a high level of attention to detail and accuracy. • Create and manipulate reports from the current databases to provide information as required, this will include regular reports and ad hoc report. • Undertake analysis of data to support the delivery of the service • Ensure appropriate confidentiality of records and information (verbal, written and computerised). • Maintain the flow of information to all user groups providing both user feedback and information • Provide advice to the department staff on the preferred way in which data collection should be undertaken in accordance with policies • To constantly review, streamline and update processes for recording data, in order to improve data quality within the service. To take part in decision making and influence departmental changes, and contribute to and participate in review of systems, policies and procedures • Assist in planning in advance with the team to provide databases that will meet the needs of the service/project. Other • Liaise with staff locally and nationally to create appropriate data collection methods and provide reports. • Identify and recommend changes to procedures within the service which will improve the quality of service to patients • Assist with Departmental duties as directed by line manager • To support audit and survey work on behalf of the department. • Work under own initiative seeking advice when necessary and identify areas for improvements • Carry out other departmental duties commensurate with role. Financial Management • To support the administration of shared departmental resources Education & Professional Development • To support the induction of new staff within the department • Keep up to date with developments in Data Management whilst maintaining basic competencies Person specification Previous experience Essential criteria Previous experience working with databases including data entry, queries and reporting Previous experience of handling confidential information Desirable criteria Previous experience at working in a research/ academic environment. Qualifications Essential criteria Diploma qualification in relevant discipline or equivalent experience Skills Essential criteria Proven organisational skills Accurate data entry skills. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Alessandro Ranalli Job title Data Manager Email address [email protected]