Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to work as an Inpatient Ward Administration team for someone who is able to demonstrate a high level of professionalism and enthusiasm. Are you enthusiastic, highly motivated and good at using your initiative? Do you embrace innovation and want to help drive development? Would you like to make a difference in delivering excellent patient care? We are looking for someone to join our team in Pulros Rehabilitation Ward located in Brixton who has established administration skills, positive attitude and ideas, and who will be able to make this new role their own. Main duties of the job The duties and responsibilities listed below are representative of the Inpatient Ward Administrator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Working for our organisation An exciting opportunity has arisen within the Pulross Rehabilitation Ward located in Pulross as the Ward Clerk. We are recruiting for 1 full-time - Fixed Term role - Monday to Friday - 37.5 hours per week. This role is excellent for someone who is looking to develop a career in the NHS admin & clerical team. We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of IT systems. The ability to prioritise, organise and communicate clearly and effectively are essential for this role. Detailed job description and main responsibilities Ensure that the relevant electronic patient information system is kept up to date and as close to a live bed state as is practicable: All patient admissions, discharges and transfers are carried out in an accurate and timely fashion. Particular attention must be paid to ensuring that: All patient demographic data (address, postcode, GP, ethnic group /religious affiliation/support needs) are checked and any amendments/corrections are carried out in an accurate and timely fashion. Maintenance of ethnic coding, monitoring and standards. Correct clinician and specialty are recorded against the patient. Correct sources of admission and discharge destinations are recorded. Ensure that elective patients are removed from the Waiting List where appropriate (if treated for condition on Waiting List). Ward liaison for electronic patient information system. Ensure that all system users are identified and made available for training including new nurses. Assist in the identification of hardware requirements (PCs and printers) for their departments. Work with IT support reps to ensure that the system is working in key areas. Support the dissemination all communications on IT systems to end-users. Raise any operational issues with the IT team that may arise from their department. Receive training on diagnosing and correcting end-user problems and issues, taking on a first-line support role for users in their ward, and flag any system set-up issues that may occur. To ensure the notes are available on the ward within 24 hours of the patient's admission. Receive and welcome patients/visitors onto the ward. Responsible for monitoring and ordering patient information leaflets. Organise patient transport around the hospital, on discharge and for outpatient appointments. Take property and records of deceased patients to the Bereavement Office. Answer telephones, deal with patient/visitor enquiries, and handle internal and external enquiries, appropriately transmitting messages. Please note that answering the reception telephone is not the sole reserve/responsibility of the ward clerk. Issue in-hospital certificates as required. Ensure HSA/Insurance forms are completed and sent to the appropriate office. Make ward follow-up outpatient appointments as directed. Deal with general ward correspondence, signposting as required. Take patients' valuables to the Cashiers Office and arrange collection before discharge. Report and record maintenance problems to the Works Department as specified, including contacting necessary agencies concerned with general unit maintenance e.g. window blinds, curtain tracking, security doors. Order ward supplies e.g. stationery, beverages/food supplies including EPR disposables. Person specification Admin experience Essential criteria Relevant admin experience Desirable criteria GCSE English & Maths Knowledge in IT Essential criteria Basic knowledge in IT MS office applications Desirable criteria IT applications in hospital systems Customer service experience Essential criteria Admin / reception experience Desirable criteria Experience in customer services / reception based Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name RAJA P Kumaran Job title Assistant Service Manager Email address [email protected] Telephone number 07562170874