Location
Friern Barnet, with opportunities across multiple campuses including Maurice and Vivienne Wohl Campus (Golders Green, NW11 9DQ), Sandringham Campus (Stanmore, HA3 7AF), The Betty and Asher Loftus Centre (Friern Barnet, N11 3ND), and Redbridge Campus (Ilford, IG2 6JH) with a new Redbridge Campus opening in early summer 2026 (IG4 5LN).

Hours
36.25 hours per week, with participation in a 1 week on / 3 weeks off on-call rota.

Salary
£34,500 per annum.

About the Role
Join Jewish Care’s Digital Transformation Programme and make a real impact through technology. As an IT Helpdesk professional, you will be the first point of contact for staff IT issues, providing prompt, efficient, and customer-focused support. This onsite role allows you to work closely with colleagues and be integral to delivering better services through digital innovation. Your responsibilities will include diagnosing and troubleshooting hardware, software, and network issues both onsite and remotely, communicating clearly with end users, escalating complex problems, supporting cybersecurity and data protection practices, and working in line with ITIL best practices to meet service level agreements. Collaboration with IT colleagues across campuses and the Digital Support Hub will be key to enhancing the overall IT experience at Jewish Care.

Experience
At least 2 years in an IT Helpdesk or technical support role.

About you
Dependable, customer-focused, and proactive in finding solutions. Excellent communication, problem-solving, and organisational skills with the ability to explain technical issues clearly to non-technical users.

Qualifications
Strong understanding of Microsoft 365 and familiarity with ITIL processes and service management. Desirable qualifications include NVQ Level 3/BTEC in IT or ITIL v4 certification.

Desirable
Experience with care systems (e.g. Nourish, Nurse Call, eMAR). Knowledge of IT security principles and mobile device management (Android and Apple).