Location
Stanmore, with work onsite five days per week at one of our main campuses:
Maurice and Vivienne Wohl Campus, Golders Green, NW11 9DQ
Sandringham Campus, Stanmore, HA3 7AF
The Betty and Asher Loftus Centre, Friern Barnet, N11 3ND
Redbridge Campus, currently in Ilford, IG2 6JH — with a new Redbridge Campus opening in early summer 2026 (IG4 5LN).

Hours
36.25 hours per week, including participation in a 1 week on / 3 weeks off on-call rota.

Salary
£34,500 per annum

About the Role
Join Jewish Care’s Digital Transformation Programme and make a real impact through technology. As an IT Helpdesk professional, you will be the first point of contact for staff IT issues, ensuring queries are resolved quickly, efficiently, and with excellent customer care. You will diagnose and troubleshoot hardware, software, and network issues both onsite and remotely, provide clear communication to end users, and escalate complex problems as needed. You will support cybersecurity and data protection practices and work in line with ITIL best practices to meet SLAs and deliver efficient, compliant service. This role offers the opportunity to collaborate with IT colleagues across campuses and the Digital Support Hub, contributing to a smarter, more connected organisation that supports compassionate care.

Experience
At least 2 years in an IT Helpdesk or technical support role.

About you
Dependable, customer-focused, and proactive in finding solutions. Excellent communication, problem-solving, and organisational skills with the ability to explain technical issues clearly to non-technical users.

Qualifications
Strong understanding of Microsoft 365 and familiarity with ITIL processes and service management.
Desirable qualifications include NVQ Level 3/BTEC in IT or ITIL v4 certification.

Desirable
Experience with care systems such as Nourish, Nurse Call, eMAR.
Knowledge of IT security principles and mobile device management (Android and Apple).