Location
Onsite at one of the following campuses:
Maurice and Vivienne Wohl Campus, Golders Green, NW11 9DQ
Sandringham Campus, Stanmore, HA3 7AF
The Betty and Asher Loftus Centre, Friern Barnet, N11 3ND
Redbridge Campus, currently in Ilford, IG2 6JH — with a new Redbridge Campus opening in early summer 2026 (IG4 5LN).

Hours
36.25 hours per week, with participation in a 1 week on / 3 weeks off on-call rota.

Salary
£34,500 per annum

About the Role
At Jewish Care, we are on an exciting journey to transform how we work through digital innovation. Our new Digital Transformation Programme aims to deliver better services, enhance quality, and empower our people with the right tools and systems to support those who rely on us.

As an IT Helpdesk professional, you will be the first point of contact for staff IT issues, ensuring queries are resolved quickly, efficiently, and with excellent customer care. This role is based onsite five days per week, allowing you to work closely with colleagues and be at the heart of our operations.

Your responsibilities will include acting as the first point of contact for IT support requests in person, by phone, email, and through the helpdesk system; diagnosing and troubleshooting hardware, software, and network issues both onsite and remotely; providing clear updates and communication to end users to ensure high customer satisfaction; escalating complex issues to senior IT staff while maintaining oversight of progress; supporting cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager; working in line with ITIL best practice to meet SLAs and ensure efficient, compliant service delivery; and collaborating with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience.

If you are passionate about problem-solving, enjoy helping people, and want to be part of a digital change that makes a real difference, this could be the perfect opportunity for you.

Experience
At least 2 years in an IT Helpdesk or technical support role.

About you
Dependable, customer-focused, and proactive in finding solutions.
Excellent communication, problem-solving, and organisational skills.
Ability to explain technical issues clearly to non-technical users.

Qualifications
Strong understanding of Microsoft 365.
Familiarity with ITIL processes and service management.

Desirable
Experience with care systems such as Nourish, Nurse Call, eMAR.
Knowledge of IT security principles and mobile device management (Android and Apple).
Qualifications such as NVQ Level 3/BTEC in IT or ITIL v4 certification.