Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
We are looking to appoint an ICT Technician to our central IT team at the Harris Federation, a leading education charity with 51 primary and secondary academies across London and Essex. The role involves providing outstanding IT support and project-related activities to staff and students across the academies. You will be responsible for logging, investigating, and resolving IT support needs within agreed service level agreements, imaging and maintaining Windows 10 PCs, laptops, tablets, Apple Macs, iPads, and peripheral equipment such as scanners, printers, interactive whiteboards, and projectors. You will install and test new software and updates, ensuring compliance with licensing regulations. Additionally, you will support on-site infrastructure including physical and virtual servers and networking devices to maintain network availability and security. Administration of user login accounts, distribution, and security groups will also be part of your duties to ensure appropriate access to data and resources. This role offers the opportunity to work within a highly successful multi-academy trust dedicated to closing the educational gap and delivering outstanding learning environments.

Rewards & Benefits
Our people are at the heart of our success. We offer a strong culture of collaboration, professional development, and career planning. Support includes coaching, mentoring, and a wide range of training programmes at all levels. Benefits include a Performance and Loyalty Bonus, Pension Scheme, Wellbeing Cash Plan, electric car scheme, 26 days' annual leave plus bank holidays for non term-time only employees, and many other advantages. We are committed to creating exceptional places of learning and supporting every child in London to access the best education possible.

Safeguarding Notice
The Harris Federation and all our academies are committed to safeguarding and promoting the welfare of children. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, prohibition from teaching checks. We expect all staff and volunteers to share this commitment.

Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value diversity and are committed to providing a fair, equitable, and supportive learning and working environment for all staff and students.

Experience
- Good knowledge and recent experience of Microsoft Windows 10, Office 2016, Office 365, Apple OS, and desktop software products.
- Experience with Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access, and security solutions.
- Administering Active Directory login accounts, distribution, and security groups within Windows Server 2012.
- Supporting Windows 10 PCs, laptops, tablets, and Apple products such as iPads and iPods in educational or corporate environments.
- Significant recent experience in a client-facing IT service and support role, preferably within a primary or secondary school.

About you
- Excellent troubleshooting skills with a clear, analytical approach to problem solving.
- Self-motivated with a can-do attitude and strong commitment to delivering high-quality results on time in a fast-paced, changing environment.
- Ability to self-manage, organise, prioritise tasks, and work well under pressure.
- Professionally presented, flexible, adaptable, and able to handle the pressures of a customer-focused ICT support role.
- Confident communicator with excellent verbal and written skills, able to engage with all levels of stakeholders and colleagues.

Qualifications
- Ideally hold relevant Microsoft and Apple qualifications.
- Good knowledge and understanding of the ITIL framework, supported by an ITIL Foundation qualification is desirable.
- This list is not exhaustive and should be read alongside the full job description and person specification.