Location
Mylo Nine Elms Point, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
As a Leasing Associate at Greystar, you will be responsible for delivering all daily operational activities that create an exceptional 24/7 resident experience. Your day-to-day duties will include marketing, building maintenance, tenancy administration, and providing outstanding customer service. You will actively build strong relationships with contractors, suppliers, and third parties to ensure seamless service levels that exceed resident expectations.

Key responsibilities include conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve targeted leasing numbers. You will plan and organise daily activities to maximise leasing outcomes, maintain accurate data capture, and warmly welcome onsite enquiries to provide a first-class customer experience.

Additional duties include managing cancellations, responding professionally to online and email enquiries, supporting other communities when needed, and ensuring leasing materials and community presentation meet agreed standards. You will also assist with resident events, move-in and move-out processes, and maintain local knowledge relevant to resident needs.

Other responsibilities include screening visitors, guests, and contractors, completing administrative tasks such as maintenance requests and filing, registering and issuing resident parcels, and attending to minor cleaning requirements. You will work collaboratively with the team to deliver exceptional resident living while adhering to health and safety compliance policies.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is required. Proven customer service skills and the ability to exceed sales targets are essential.

About you
You should have a good level of general education and be proficient in Microsoft Office applications including Word, Excel, and Outlook. Experience with property operations software is preferred but training will be provided. You must demonstrate excellent organisational skills, the ability to multitask and prioritise with high accuracy and attention to detail.

You are culturally aware, adaptable in communication and negotiation, and a welcoming team player. A proactive, can-do attitude with the ability to act autonomously and make decisions is important. You should be proficient in using online tools for research and information presentation, maintain a high standard of personal presentation, and possess fluent English verbal and written communication skills.

You respond positively to customer queries and complaints, following company procedures, and support your team to deliver exceptional resident living. Compliance with health and safety policies and completion of administrative duties are also required.

Qualifications
Formal qualifications are not explicitly stated; however, a good general education and relevant experience in customer service and sales roles are expected.