Location
London

Hours
Full Time

Salary
£30,039 Per Annum

About the Role
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London. The Patient Access Co-ordinator will be the first point of contact for patients and service users, providing in-depth knowledge of outpatient scheduling procedures for their specialty. You will liaise closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway. The role involves rotating within the team, providing clinic reception cover, scheduling functions, general administrative support, and telephone cover to ensure that patients can always speak to knowledgeable staff regarding their scheduling needs.

Experience
Proven administrative experience with the ability to deal with a range of issues independently and efficiently. Significant experience of delivering high standards in a fast-paced customer care environment. Experience of an administrative role within the NHS and supervising staff is desirable.

About you
Strong organizational and time management skills to meet deadlines. Ability to deal with difficult service users and challenging situations. Demonstrable experience of data collection, presentation, report writing, and handling of data quality issues. Strong IT skills, particularly with Microsoft Office packages.

Qualifications
Good general education with English and Maths to GCSE standard or equivalent. Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent. Evidence of formal further training in short courses related to administrative practices.