Location
Chapter Portobello, London

Hours
Full time (hours not specified)

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working closely with the Community and Estates Management teams. Responsibilities include performing high-quality repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. The role involves inspecting and diagnosing faults, undertaking minor repairs and decoration to buildings, grounds, and equipment, and maintaining a safe, clean, and well-functioning environment for residents.

Key duties include maintaining cleanliness standards throughout the community, effective communication with residents, clients, contractors and colleagues, and managing maintenance tasks through the electronic reporting system, Onesite. The technician will provide regular updates to residents, administer property maintenance records, and ensure services are delivered within budget and resource parameters.

Additional responsibilities include maintaining stock levels, performing repairs in plumbing, joinery, carpentry, painting, and lighting, or coordinating contractor repairs. The role requires reporting incidents, inspecting communal areas, supervising external contractors, monitoring subcontractor performance, managing statutory testing records, and carrying out PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations.

The Maintenance Technician will also ensure gardens and grounds are well maintained and hazard free, practice proper safety techniques, be available for out-of-hours emergency call-outs, review site risk assessments, and seek to maximize utility efficiency.

Experience
- Experience undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction trades such as plumber, electrician, or carpenter.
- Experience installing and maintaining hot and cold water systems, sanitary appliances, and soil and waste drainage.
- Experience installing and maintaining electrical systems, fire alarm, emergency lighting, and security systems.

About you
- Fluent English verbal and written communication skills.
- Helpful, friendly personality with professional, courteous, and helpful manner towards colleagues and residents.
- Good team player with strong relationship building and influencing skills.
- Positive approach with ability to work on own initiative.
- Ability to determine cost-effective solutions to repairs.
- Contractor and supplier supervision skills are desirable.
- Excellent organisation skills with ability to multitask and prioritise.
- Flexible and adaptable to thrive in a changing environment.

Qualifications
- Reasonable general education to O’ Level / GCSE or equivalent with demonstrable written and numerical skills.
- Awareness of Health & Safety requirements on site.
- Recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds or NVQ relevant to repairs and maintenance in residential buildings (e.g., plumbing or electrical) is essential.
- Commitment to continuous improvement of knowledge, skills, and abilities.