Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, offering you an unprecedented opportunity to impact the global economy while doing the most important work of your career.

The Marketing Operations team is composed of marketing execution experts and systems thinkers focused on efficiency. We collaborate closely with Regional and Demand marketing, Growth, Martech, and creative teams to deliver scalable, high-impact campaigns across channels. This role is dedicated to supporting the EMEA region.

As a Marketing Operations Program Manager, you will own the end-to-end marketing operations process for both in-person and online events. You will work cross-functionally with Field Marketing, Demand Generation, Marketing Technology, and Marketing Operations teams to identify audiences, track and drive attendance, produce measurable campaigns, process attendee data accurately, route leads efficiently, and provide sales follow-up reporting.

Your responsibilities will include managing campaign intake through post-event reporting, defining operational plans and success metrics, overseeing audience strategy and campaign execution, monitoring registration and attendance, ensuring data quality and privacy compliance, managing lead scoring and routing, reporting on campaign performance, and continuously improving processes through scalable documentation and procedures.

Experience
- 5+ years in marketing operations, demand generation operations, event operations, or related fields.
- 3+ years of proven expertise in Marketo with a strong track record of developing scalable programs and driving successful campaign outcomes.
- Experience optimizing campaign workflows within event and webinar platforms such as Splash and ON24.
- Skilled in audience segmentation, campaign workflows, lead management, and sales follow-up processes.
- Strong program management skills, capable of managing timelines, dependencies, risks, and multiple concurrent events.
- Analytical and problem-solving abilities using campaign data to identify issues and improve performance.
- Understanding of data quality, consent, privacy, and contact governance practices.
- Clear written and verbal communication skills with experience collaborating across Marketing, Sales, and Technology teams.
- Attention to detail and ability to operate effectively in a fast-paced environment with changing priorities.
- Experience integrating AI into scalable marketing operations workflows and streamlining processes.

About you
- Adaptable and able to thrive in a rapidly changing environment.
- Strong collaborator with experience managing or working alongside offshore production teams to streamline operations.
- Passionate about driving efficiency and scalability in marketing operations.

Qualifications
- Preferred experience in technology or financial services sectors, ideally within high-growth companies.
- Knowledge of marketing automation tools and processes to enhance campaign execution efficiency and scalability.