Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen in Medical Oncology for a motivated and enthusiastic Band 4 Medical Secretary Team Lead. This is an exciting and challenging role within the Cancer Services in which the post holder would have an opportunity to make a positive impact on patient experience within the Trust. PREVIOUS APPLICANTS NEED NOT APPLY. Main duties of the job The successful candidate will provide a wide range of administrative support to the multi-disciplinary clinical team. This will include answering patient queries via phone or email, completing clinic letters, liaising and building good relationships with the MDT management of referrals and supporting the management team with PTL validation. The post holder will be be confident using computer systems, have excellent organisation and typing skills and be able to work efficiently, both within a team and independently. They must be a clear communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. They will have a mature attitude, excellent problem-solving abilities and attention to detail with a flexible, can-do attitude. The role will involve working with sensitive information so the post holder will be expected to maintain the Trust’s standards and policies at all times. Previous NHS and secretarial experience is desired, but not essential. Working for our organisation Oncology department offers a full range of services from the diagnosis and treatment to adult patients with cancer. Patients from across south east London attend Guy’s Cancer Centre for treatment which is not available at their local hospitals. The Trust's cancer services are provided at the Cancer Centre on the Guy’s site as well as the new site at Queen Mary’s Hospital, Kent. GSTT is helping establish an internationally renowned Comprehensive Cancer Centre by: − providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC − improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care. − embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home. − developing and test new biological and cellular therapies in a range of cancers. − Cancer Centre at Guy’s Hospital and a sister centre in Sidcup are transforming the delivery of cancer services, so patients are receiving the right treatment at the right time, delivered within fewer visits and tailored to their need Detailed job description and main responsibilities The post holder will work with the clerical and clinical team to ensure the delivery of a seamless service for patients referred to the department for their care. Key duties include providing an efficient, high quality specialised secretarial support service to one or more clinicians and clinical teams, maintaining information on the clinical system, processing patient referrals and results, dealing directly with enquiries in person and on the telephone from patients and GP’s, liaising with other directorates, and general administrative and secretarial duties. Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff. Maintain and update diaries of medical staff and arrange meetings and venues when appropriate. Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient. Manage and answer all telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively, patient focus is maintained and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. please kindly view the attached job description for full information. Person specification Knowledge / Qualifications Essential criteria GCSE Maths and English A*-C or NVQ Level III equivalent level of knowledge AMSPAR Medical Secretary Diploma or equivalent experience Administrative experience Desirable criteria Experience in the NHS or other healthcare setting Experience using Hospital Systems (PiMs, EPR, Mosaiq, e-Noting, Dictate IT) Experience Essential criteria Proven post qualifying experience in a comparable medical secretarial role, including experience of typing clinics from audio tapes and providing organisation and support to one or more clinicians Proven experience of diary management and working in a high pressured environment Desirable criteria Proven experience dealing with difficult situations Skills Essential criteria Advanced keyboard skills Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines Desirable criteria Working knowledge of clinical systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Ramatu Savage Job title Deputy Service Manager Email address [email protected] Additional information For further information regarding the role, please contact Ramatu Savage