London
Newborn Hearing Site Lead
Guy's and St Thomas' Trust
£34,089
Full-time
Description
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
South East London (SEL) Newborn Hearing Screening Programme
We are looking for a friendly, flexible and highly motivated individual to join our team as a site lead. . We are part of Evelina Children’s Community Directorate within Guy’s and St Thomas’s Hospital NHS Foundation Trust. Our team has been recognised as a one of the top performing sites in England.
This is a fulltime position with core working hours Monday through Friday, the role includes off site weekend on-call cover on rotation (approximately every 5 weeks) Flexible working requests will be considered.
Our service is located in 5 different hospital sites across SEL and we also deliver outpatient newborn hearing screening in 7 locations. We have 2 positions available as below:
Site Lead St Thomas’ Hospital
Site Lead Kings College Hospital & Princess Royal Hospital
.
The Site Lead will work closely with the Assistant Manager, Programme Lead and Head of Service to maintain the high level of service delivery standards and support the team. Relevant training will be provided as required and dependent on the successful applicant’s previous experience, knowledge and skills.
If you would like to discuss this post further, please contact:
Louise Englund 07920722119 [email protected]
Closing Date: 7 th April at Midnight
Interview date : 24 th April
Main duties of the job
We are looking for an individual with previous experience working as a Newborn hearing screener and managing staff.
They will have line management responsibility for a team of Newborn Hearing Screeners within SEL and will also provide help and support across the SEL Screening team as and when needed. Some Screening will be required.
The site lead will be required to work across different service locations and also to work out of the service’s main offices based at the Children & Young People’s Audiology Centre at St Thomas’s Hospital
Working for our organisation
We are the largest Newborn Hearing screening Programme (NHSP) in England, screening the hearing of around 26 000 babies born across South East London (SEL) every year. We are part of Evelina Children’s Community Directorate within Guy’s and St Thomas’s Hospital NHS Foundation Trust.
Our team has been recognised as a one of the top performing sites in England.
Detailed job description and main responsibilities
Duties and Responsibilities
The duties and responsibilities listed below are representative of the NHSP site lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Operational Management
Support the Local Programme Manager and Assistant Programme Manager in managing various sections of service, e.g. provision of antenatal information, screening procedures and onward referrals.
This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
Problem-solve day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
Exercise delegated authority on behalf of the Local Programme Manager and Assistant Programme
Manager to resolve day-to-day management issues within the service.
Manage the analysis of data so the Local Programme Manager Assistant Programme Manager and Head of Service have access to timely and accurate information on all key performance indicators.
Professional Responsibilities
To assist the Local Programme Manager and Assistant Programme Manager in ensuring the hearing screening programme is carried out as per national and local protocols and to write, review and update local protocols and procedures as and when necessary.
To assist the Local Programme Manager Assistant Programme Manager to ensure all parents of eligible babies are offered the Newborn Hearing Screen in a timely fashion.
To liaise with other Newborn Hearing Screening Programmes to ensure families receive a seamless screening and follow-up service.
Liaise with relevant health professionals and other agencies as required
To carry out regular competency assessments for newborn hearing screeners, provide performance feedback and identify individual training needs.
To take a lead role in training new screeners including new screener observations and sign off
Recording of screening results in Patient medical records
Accurately record screening data using both manual and computerised methods, maintaining a high degree of accuracy
To carry out Transfer in and out and share of records on NHSP data base Smart4Hearing (S4H).
Clinical Responsibilities:
Carry out the hearing screening of newborn babies within the maternity unit and outpatient clinics following national and local protocols and provide a 363 days service to ensure maximum coverage of births to include weekends and Bank Holidays
To demonstrate a high level of competence in screening practice.
To identify and prioritise those babies requiring a screen on the Post-natal ward, Neonatal Intensive Care Units and Labour ward
To communicate effectively with parents regarding the screening process, liaising with interpreting services where necessary
To carry out the hearing screening of newborn babies within the maternity unit and outpatient clinics following national and local protocols
To organise workload to ensure maximum number of inpatient babies receive a hearing screen by working flexibly where necessary.
To gather and accurately record clinical and test data relevant to the screening process for the national database.
To answer any concerns parents may have prior to the screen being undertaken and communicate results in a sensitive and timely manner
To effectively and professionally communicate with other screeners and members of the team as well as other colleagues on the maternity unit and in the community
To ensure multi-disciplinary liaison regarding appropriateness and timing of the hearing screen
To ensure appropriate and timely referrals are made to Paediatric Audiology Services via the NHSP administration team.
To maintain confidentiality of the babies and their families at all times
To promote a professional, welcoming and caring environment endorsing a Family Friendly approach to care.
To assess and maintain stock availability in clinical areas: patient literature, screening consumables and equipment and make sure that the working environment is clean and tidy.
To report all untoward incidents to both the NHSP management team and the midwife in charge of the post-natal unit
To ensure the safety and security of equipment at all times and to report immediately any equipment faults to the Programme Manager and the Assistant Programme Manager
To ensure equipment is safe, clean, set up, checked and documentation made daily
according to local protocols
To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service
Policy Development and System Management
Develop and write policies and procedures within own work area.
Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service.
Responsible for the design and implementation of audits in collaboration with the Local Programme Manager , Assistant Programme Manager and Head of Service
To investigate complaints, as delegated by the Local Programme Manager and Assistant Programme Manager in line with Trust Policy. This may involve handling sensitive interpersonal situation.
To contribute to the modernisation of patient services delivered by the newborn hearing screening programme
Sit on departmental working groups to contribute to future strategies and development
To identify opportunities for service redesign, focusing on a family-centered approach to delivery;
contribute to plans which improve and develop services.
To provide data and reports for commissioning monitoring meetings on a quarterly and annual basis –reviewing target and quality delivery of the services across South East London.
Financial Management
To maintain sufficient supplies of consumables and any other stock/non-stock items required by the programme and re-order as necessary.
Staff Management
Day-to-day managerial responsibility for newborn hearing screening staff
Set objectives and review performance of staff, identifying individual training and development needs and promote continued personal and professional development.
Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
Ensure all staff comply with relevant Trust policies and standing financial instructions.
Recruit and induct hearing screeners in line with Trust policies and procedures.
Anticipate staff shortages and problem areas and act to minimise the impact of these on service delivery.
Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
Support the monitoring of compliance with internal and external governance and best practice requirements with the administration service.
Communication-Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assist the functioning of the team.
Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.
Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.
See job description provided as a downloaded document with the person specification and downloaded
Person specification
Qualifications/ Education
Essential criteria
Educated to degree level or equivalent experience
Track record of significant continuous professional and management development
Newborn hearing screening OSCE or ECA certificate
Desirable criteria
Evidence of ongoing development though short courses/specific training
Health Screening Diploma level 3 diploma
Previous experience
Essential criteria
Minimum of 2 years’ Experience working as a Newborn Hearing Screener.
experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
Experience of managing the operational delivery of Services
Experience of managing the delivery of an effective service
Desirable criteria
Have significantly contributed to meeting operational objectives
Experience of delivering services on a multi-site basis
Skills/ Knowledge/ Ability
Essential criteria
Leadership and influencing skills
Knowledge of Newborn Hearing Screening Programme
Strong verbal and written skills
Highly motivated and ability to work independently
Ability to respond to changing demands
Desirable criteria
Knowledge of paediatric audiology provision
Financial management and analysis skills
Physical Requirements
Essential criteria
Self-motivating and can act on own initiative
Ability to deliver services in a range of settings
Able to work with a great degree of flexibility and adaptability
Well-developed concentration skills
Able to work within a 7-day service to include weekends and B/Hs.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Louise Englund
Job title
Programme Lead
Email address
[email protected]
Telephone number
07920722119
Additional information
I am only working Monday to Friday so i am not able to answer any calls made on Weekends or Bank Holidays.
Expiry date: 07/04/2024
Newborn Hearing Site Lead
Company
Guy's and St Thomas' Trust
Salary
£34,089
Job Type
Full-time
Location
London
Our Commitments
Living Wage Employer
Disability Confident
Hiring Local
Armed Forces Covenant
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Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes.
We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best.
We are an inclusive organisation
Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work.
We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard.
We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability.
Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local