Location
Novotel London Bridge, London SE1 9HH, close to the South Bank with Tate Modern, The Shard and St Paul's Cathedral nearby.

Hours
Night shifts as part of the Night Reception Team.

Salary
Negotiable

About the Role
The Night Auditor welcomes all guests and takes care of them from arrival through to departure. You will contribute to guest satisfaction by providing high quality services with a warm and friendly approach, ensuring a smooth and secure environment throughout the night. Responsibilities include ensuring prompt and professional guest service, updating guest details using Guest History, actioning diary events, flags and specials, managing guest mail, messages and parcels, liaising with Housekeeping on room information and lost property, completing guest registration forms and updating the computer system, ensuring accurate account postings and cashiering balances, completing audit tasks as per the Night Auditor checklist, and performing any other duties within your competence as required by management.

Experience
Experience working in a customer service role is preferred. Knowledge of Opera system is ideal.

About you
Excellent customer service skills with a warm and professional manner.
Strong organisational and administrative skills.
Ability to work effectively as part of the Night Reception Team.
Strong communication skills and a proactive approach.
Committed to ensuring guest satisfaction from check-in to check-out.
Ability to work closely with the Night Team Leader to produce reports, monitor results and audit controls.

Qualifications
Right to work in the UK.