Location
199-206 High Holborn, London

Hours
Night shifts (specific hours not stated)

Salary
Competitive salary

About the Role
You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, making them feel welcome and their stay special - the Hox way. You will deal with the coming and going of guests, ensuring all bills are correct and contain no surprises. You will work with all our teams to keep the hotel busy and assist the Night Manager with managing any overbooking levels. Answer phones, sort out requests, and handle anything that might arise during the night, involving the team as needed. You are the one-stop-shop for our guests to turn to.

Experience
Previous hotel or similar experience is beneficial but not essential. Eagerness to learn is key as training will be provided.

About you
It’s all about attitude for us. You enjoy being helpful to others and remain calm under pressure. Confidence and the ability to work independently are important as the night team is smaller. You have a passion for hospitality and creating memorable experiences for guests and colleagues. You are a team player who leaves egos at the door, embraces doing things differently, and is willing to try almost everything once. You want to be part of a supportive team that works hard and has fun along the way.

Qualifications
No formal qualifications are required. A positive attitude, willingness to learn, and passion for hospitality are what matter most.