Location
65 Shepherd's Bush Green, London

Hours
Night shifts (specific hours not stated)

Salary
Competitive salary

About the Role
You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, making them feel welcome and their stay special - the Hox way. You will deal with the coming and going of guests, ensuring all bills are correct and contain no surprises. Working closely with all teams to keep the hotel busy, you assist the Night Manager with managing any overbooking levels. You will answer phones, handle guest requests, and resolve any issues that arise during the night, involving the team as needed. You are the one-stop-shop for our guests to turn to, ensuring a smooth and memorable experience throughout the night.

Experience
Previous hotel or similar experience is beneficial but not essential. We value eagerness to learn and provide the necessary training.

About you
- Positive attitude and passion for hospitality, whether it’s a drink, a meal, an event, or a bed for the night
- Enjoy being helpful to others and remain calm under pressure
- Confident and able to work independently, especially during smaller night teams
- Embrace individuality and authenticity; no clones in suits here
- Willingness to try new approaches and contribute to a supportive team environment
- Ready to work hard, support colleagues, and have fun along the way

Qualifications
Attitude and willingness to learn are more important than formal qualifications. Training will be provided to help you settle into the role and develop your skills.