Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Guy’s and ST Thomas NHS Trust Non-Clinical Applications (NCA) support team have a great opportunity for the right candidate. Working in a highly motivated and dedicated team supporting one of the UK’s largest NHS trusts across multiple sites. As a world leader in healthcare, IT has become a supporting pillar. The NCA team works on day to day challenging calls for multimillion pound projects - to keep staff working and implementing up to date systems which enable better support for patient care. The NCA team support many highly complex systems for multiple critical services. Main duties of the job This role will hold responsibility for managing and maintaining the Non Clinical Application services 24 hours a day, 7 days a week - and 365 days a year, across the Trust sites plus our off-site services. The position holder will be expected to keep calm under pressure, focused and deliver to a high standard. The post will cover installations of new applications, capacity planning, documentation, monitoring, mentoring, problem solving, managing 3 rd parties, service reviews, as well as supporting laymen to decide on best solutions for their problems. Further responsibilities include supporting the business to deliver all requests and projects, identify and resolve all issues whether they are raised by the business through service desk request or they have been identified by Management and Monitoring support tools or through analysis of trends. One of the key job responsibilities for the post holder is to be able to act on their own initiative and manage multiple work streams at once In future you may work as part of an ON CALL team you will be expected to react to OOH (Out of Hours - 24*7*365/6) issues. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care. Detailed job description and main responsibilities The post holder will be responsible for but not limited to a sub set of the Trust’s non-clinical applications across Guy’s and St Thomas including Royal Brompton and Harefield hospital sites. These applications may change alongside other trust requirements. Successful applicants will have the relevant experience and qualifications for the role as out lined in the job description but summarised below: Role Experience Qualifications JE0282 Non-clinical Application Support Band 6 Degree in a relevant subject or equivalent experience in a relevant post/s. ITIL, Prince 2, MCSE All candidates will be expected to have: ITIL Foundation qualification Experience in effectively supporting a large scale, complex IT&T environment Proven experience of working within a 24*7 environment as part of an on call team Applicants unable to demonstrate the above within their application will not be considered. Person specification Education/ Qualifications Essential criteria MBA/Masters’ degree or equivalent experience in a relevant post/s Desirable criteria IT Technical qualification ITIL Foundation certificate PRINCE2 (Foundation) Previous Experience Essential criteria Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system Knowledge and experience of dealing with escalation routes when problems or development needs arise Experience in supporting a large scale, complex application systems environment Desirable criteria Good understanding of an Acute Trusts corporate administrative systems Skills/ Knowledge /Ability Essential criteria Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs High level of communication skills and ability to explain technical issues to a non-technical audience; experience of delivering training to different audiences Ability to explain to IT staff the user and service implications when problems arise Professional approach with skills in communication, team working, negotiation and conflict management Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Paul Dimond Job title Technology Manager Email address [email protected] Telephone number 07775027854 If you have problems applying, contact Address Yasamin Omary